Operations Associate

OVERVIEW

Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits.

The Operations Associate is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently.

• Classification
• Fulltime, Non-Exempt, Hourly

Essential Duties & Responsibilities

Handles incoming, outgoing, and internal calls a professional and friendly manner, directing calls to the appropriate staff or department.

Provides routine telephone information (e.g., hours of operation, address, directions) and directs non-routine or difficult inquiries to the designated staff member.

Takes and relays detailed messages or transfers calls to voicemail when the appropriate staff member is unavailable.

Greets and assists customers and visitors, determines the purpose of their visit, and directs them to the appropriate staff member. Maintains the visitor log and ensures visitors feel welcome.

Enters and maintains accurate information in internal database systems.

Tracks incoming mail, packages, and samples, sorting them by location, department, etc.

Issues labels for outgoing mail, ensures proper preparation of packages.

Maintains the showroom in an orderly fashion and reports any maintenance issues to appropriate Area Manager.

Processes express/overnight deliveries, and special delivery service requests, and maintains appropriate receipts. Coordinates and verifies all delivery schedules. Provides clerical support as needed.

Follows the standard operating procedures for assigned area.

Handles orders for office supplies and ensures inventory is properly stocked.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Minimum Qualifications

1–3 years of experience in a receptionist, administrative, general office, or customer service role.

High school diploma, GED, or equivalent required.

Excellent verbal and written communication skills.

Bilingual (English/Spanish) preferred.

Ability to maintain a courteous, professional, and patient demeanor when interacting with visitors, customers, and colleagues both in person and over the phone.

Proficiency with basic office equipment and the ability to use a personal computer and word processing software.

Strong organizational and time management skills with the ability to manage multiple tasks effectively.

Detail-oriented with strong accuracy and follow-through.

Ability to work effectively both independently and as part of a team.

Work Environment

Primarily based in a showroom and office setting, with occasional warehouse area visits.

May encounter varying conditions such as noise, dust, or temperature changes in warehouse or outdoor environments.

Regular interactions with internal teams and external clients, including architects, designers, and contractors.

Standard use of computers, phones, and office equipment is required.

Occasional participation in meetings.

Physical Demands

Prolonged periods of sitting and working at a computer or telephone console.

Frequent use of hands and fingers for typing, data entry, and operating office equipment.

Ability to communicate verbally and listen effectively when answering phones and assisting visitors.

Regular standing and walking to greet visitors, distribute mail, and maintain the showroom area.

Ability to occasionally lift and move packages, office supplies, or materials up to 20–25 pounds.

Ability to bend, reach, or stoop occasionally when organizing supplies, mail, or packages.

Visual ability to read screens, shipping labels, and written documents.

• BENEFITS
• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

• EEO
• At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

• PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• POSITION TYPE/EXPECTED HOURS OF WORK
• This is a full-time position that requires overtime as business needs dictate.

• OTHER DUTIES
• Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

• PRIVACY NOTICE
• We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [email protected].