Operations Co-Ordinator

What You Can Expect :

Main Activities

• •Manage requests for deliveries, collections, relocations and installations for key customers
• •Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
• •Understand the specific requirements of key customers – internal process, customer product etc.
• •Provide quotations to customers on request
• •Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
• •Take ownership of orders from end to end
• •Ensure a professional and efficient service is delivered at all times
• •Order services as required from third party suppliers in relation to customer’s requirements
• •Troubleshoot problems quickly and identify solutions to minimise impact to customer
• •Deal with ad-hoc customer enquiries by phone and e-mail
• •Assist team members as required and provide support to team leader as directed
• •Work with internal staff to ensure a professional and efficient service delivery
• •Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
• •Sign off supplier purchase orders (to agreed sign off level)
• •Ensure 100% job file accuracy before passing to accounts team
• •Manage team mail box activity efficiently and in line with team/department targets

What You Bring:

Key Skills and Experience

• •Minimum 3 years Customer Service experience in a similar role is preferred
• •Experience of working in a transport, logistics or installations environment desirable
• •Meticulous attention to detail and a customer focused approach
• •Strong general level of education
• •IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
• •Excellent demonstrable communication skills – written and verbal
• •Strong team player with a flexible positive attitude – will need to work extended hours at peak times
• •Capable of working on own initiative, ability to problem solve and identify corrective actions