Operations Control Specialist

Who Are We:

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-art aircraft. We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.

Life Link III’s Operations Control Specialist emphasizes safety, excellence, and collaboration in its approach to realizing Life Link III’s mission and values. Our Operations Control Specialist ensures all flights conducted by Life Link III meet established safety protocols and are in compliance with FAA regulations. This team works in conjunction with our Communication Specialists assuring coordination of all aspects of Life Link III transports. This team is responsible for communicating with flight crews, pilots in command (PIC), weather service, communication centers, hospitals, fixed-base operator (FBO) and other services.

Your Impact :

Coordinate with Communication Center Specialists and pilots when conditions indicate risk factors or weather place a base or area under risk

Verify accuracy of all FAA documents

Review all flight risk assessments as required with the pilot in command in accordance with all applicable rules and regulations

Monitor and oversee safe conduct of flight operations

Coordinate services needed for flights in progress (fuel, hangar space, flight authorizations through restricted areas)

Provide weather updates to flights in progress

Monitor crew duty time limitations, currency requirements, and aircraft status to assure compliance with Federal Aviation Regulations (FAR)

Maintain currency of all operation manuals and regulatory requirements

Understand and utilize all appropriate features of radio, telephone equipment, and other equipment updates as they are installed

Responsible for supporting company Safety Management System activities

Anticipate and meet the needs to both internal and external customers. Delivers high-quality products and services; committed to continuous improvement

Maintain a high standard of performance with an unwavering commitment to quality and operational practices

Ethical and authentic in work practices and job tasks doing what is best for our customers through process efficiency, organization efficiency, and accountability

Your Qualifications :

High school diploma or equivalent

Knowledge of FAA and other regulatory requirements

2+ years’ experience as helicopter or airplane pilot, flight navigator, air traffic controller (ATC), meteorologist, or air ambulance communication center flight follower required

Team oriented and work effectively with customers

Professional and efficient written and oral communication skills

Demonstrated ability to read and interpret aviation weather information

Must be able to respond quickly and prioritize tasks

Ability to work scheduled overnight shifts

Proficient in use of Microsoft Office applications and daily computer use

Knowledgeable in the principles and applications of air medical resource management

Build a working knowledge of CFR 14, 135, and Life Link III’s General Operations Manual (GOM)

FAA Commercial/Instrument certificate preferred

FAA Dispatcher certificate preferred

What We Offer:

Base Pay Rate: $35.25 to $42.91 per hour, based on experience

Health, Dental, and Vision insurance coverage starting the first of the month following date of hire

Health Savings Account (HSA) with employer match

401k with employer match fully vested

Generous paid leave and paid time off to foster work/life balance

Life, disability, critical illness, and accident insurance

Tuition/Training reimbursement program

Why Join Life Link III?

We are dedicated to making a difference. Our mission-driven culture fosters innovation, collaboration, and professional growth. You'll work alongside passionate professionals in a CAMTS accredited, award-winning program that is committed to improving patient outcomes all while advancing your career in a supportive environment.

Compliance/HIPAA:

Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.

Employment Status Requirements:

Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.

Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, veteran status, marital or family status, status with regard to public assistance, or any other characteristic protected by federal, state, or local laws.

Our commitment to an equitable workplace extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, working conditions, compensation, benefits, and termination. We are dedicated to maintaining a workplace that is free of discrimination, harassment, and retaliation, and where all individuals can thrive professionally.

If you require any accommodations to apply or participate in our hiring process, please contact the Life Link III H uman R esources team .