Operations Executive - Warehouse & Logistics

DENTALKART

(Vasa Denticity Ltd.)

Job Description

Job Title

Operations Executive – Customer Calling & WMS

Number of Openings

2

Department

Operations / Warehouse

Company

Dentalkart (Vasa Denticity Ltd.)

Location

Chhatarpur, New Delhi

Experience Required

1–3 years in e-commerce operations, warehouse operations, or customer-facing calling roles

Reporting To

Operations / Warehouse Manager

Role Overview

Dentalkart is looking for 2 Operations Executives who can combine customer calling with hands-on warehouse management system (WMS) usage. The role bridges customer communication and warehouse execution - ensuring order-related queries are resolved on call while day-to-day WMS transactions and basic warehouse processes run smoothly and accurately.

Key Responsibilities

Customer Calling

● Make and receive calls to customers for order status updates, delays, discrepancies, and general order-related queries.

● Communicate clearly and professionally, ensuring customer concerns are addressed and logged appropriately.

● Coordinate with internal teams to close the loop on customer queries raised during calls.

WMS & Warehouse Operations

● Perform day-to-day transactions on the Warehouse Management System (WMS) - order allocation, stock updates, and dispatch-related entries.

● Support basic warehouse operations including inward/outward tracking, put-away, and picking as required.

● Flag and escalate WMS discrepancies (allocation errors, stock mismatches) to the concerned team for resolution.

● Maintain accuracy of records to support smooth order fulfillment and inventory tracking.

Coordination & Reporting

● Liaise between the customer support and warehouse teams to ensure timely resolution of order issues.

● Maintain daily trackers/reports on calls handled and WMS tasks completed.

Required Skillset

● Calling customers — clear, confident communication for order-related queries and updates.

● Understanding of WMS (Warehouse Management System); familiarity with Vinculum is an added advantage.

● Basic understanding of warehouse operations (inward, outward, put-away, picking, dispatch).

Desired Candidate Profile

● Graduate in any discipline; prior experience in e-commerce/logistics operations preferred.

● 1–3 years of relevant experience in operations, warehouse, or customer calling roles.

● Comfortable working with computer systems/WMS software and basic MS Excel.

● Good communication skills in English and Hindi.

● Willingness to work from the warehouse/office location (Chhatarpur, New Delhi).