Operations Lead EMEA Market

Team Size: 3 Operations Executives (direct reports)

About the Role

We're looking for an Ops Lead to own end-to-end supply and inventory operations for our EMEA marketplace business (Amazon, Noon, Trendyol, Carrefour, and similar platforms). This is a hands-on operator role combined with people leadership- You will be accountable for inventory availability, freight/cost efficiency, and finance-grade reporting, while building and mentoring a small team into a high-performing unit.

Key Responsibilities

Supply Chain & Inventory Management

• •Liaise across the supply chain (manufacturing, warehousing, freight, 3PLs) to ensure timely, accurate delivery of inventory into EMEA markets
• •Own the 3-to-6-month rolling supply planning cycle — demand forecasting inputs, replenishment cadence, and buffer stock strategy — following established S&OP processes
• •Negotiate internally with supply/production teams to secure optimal inventory allocation and delivery timelines
• •Monitor and resolve stock-out and overstock risks proactively across all marketplace channels

Marketplace Operations

• •Manage day-to-day operational health across Amazon, Noon, Trendyol, Carrefour, and other EMEA marketplaces — listing availability, fulfillment SLAs, and inventory sync
• •Track marketplace-specific compliance requirements (labeling, documentation, regional regulations) and ensure adherence
• •Build strong working relationships with marketplace account/category teams to unblock operational issues quickly

Logistics, Freight & Cost Optimization

• •Apply an AI-first, data-driven approach to continuously identify the most efficient shipping routes, freight modes, and carriers to optimize cost and turnaround time (TAT)
• •Track and report on key logistics KPIs: freight cost per unit, TAT adherence, fill rate, and inventory turns
• •Evaluate and recommend new tools, automation, or vendor partners that improve operational efficiency

Finance & Compliance Coordination

• •Partner with Finance on all MIS reporting, inventory valuation, and compliance documentation
• •Ensure inventory data integrity across systems to support accurate financial reconciliation
• •Flag and resolve discrepancies between operational and financial inventory records in a timely manner

Team Leadership

• •Grow, coach, and mentor a team of 3 Operations Executives, setting clear goals and a development path for each
• •Build a high-performance, accountable team culture — with the explicit ambition of being in the top 1% of ops teams in the country
• •Own team capacity planning, workload distribution, and cross-training to ensure business continuity
• •Cross-cultural communication: Ability to work effectively with marketplace partners, freight vendors, and internal stakeholders across different EMEA markets and time zones, adapting communication style accordingly
• •Stakeholder influence without authority: Skilled at negotiating with internal teams (supply, finance, category) who don't directly report to this role, to secure timelines and resources
• •Decision-making under ambiguity: Comfortable making calls on freight/cost tradeoffs and supply risks with incomplete information, and owning the outcome
• •Composure under pressure: Able to stay level-headed and solution-oriented during stock-out crises, shipment delays, or marketplace escalations, and model that composure for the team
• •Proactive escalation: Surfaces risks and bad news early to the Region Head rather than waiting for problems to compound — critical given the multi-market, fast-moving nature of e-commerce ops
• •Collaborative accountability: Builds trust with the team through consistency and fairness, while holding a high-performance bar aligned to the "top 1%" ambition of the role

Required Qualifications

• •Master's degree / MBA in Operations, Supply Chain Management, or related field
• •4 years of experience in supply chain, inventory planning, or e-commerce/marketplace operations
• •Prior experience with international marketplaces (Amazon, Noon, Trendyol, Carrefour, or similar) strongly preferred
• •Experience managing or mentoring a team is required

Functional and Technical Skills

• •Strong command of supply/demand planning methodologies (S&OP, safety stock, reorder point modeling)
• •Proficiency in Excel/data analysis; familiarity with BI tools (Power BI, Tableau, or equivalent) a plus
• •Working knowledge of ERP/inventory management systems and marketplace seller platforms (Seller Central, Noon Partner, etc.)
• •Comfort applying AI/automation tools to operational decision-making (forecasting, freight optimization)
• •Understanding of international logistics, freight modes, customs/compliance basics for EMEA trade