Operations Manager & Junior Agent, The Carapella Herschenfeld Team (Hybrid)

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $104 billion in real estate transactions since 2011, comprising over 150+ offices in 16 countries and counting.

Role Overview

The Carapella Herschenfeld Team is looking for an Operations Manager & Junior Agent to run point on the systems that keep a luxury sales team on track — while also getting hands-on experience as an agent.

This is a true hybrid role: part operations & business development engine, part active agent. It's built for someone early in their real estate career who wants to learn the business from the inside out, working directly alongside two top-producing agents.

You'll own the systems used to manage listings (from launch to close), own the sales pipeline, and serve as a liaison with the marketing team on full-funnel initiatives. The role includes keeping our social media and newsletter running on a consistent cadence; supporting showings, open houses, and client-facing work as needed.

Responsibilities

Sales Operations & Pipeline Management:

Lead and oversee sales operations and pipeline management

Maintain transaction records from contract to closing/payout

Track commissions, splits, and reimbursements; flag anything stuck in the pipeline

Monitor deals against team sales goals and surface at-risk timelines

Own the closings tracker and keep it current for team visibility

Marketing & Content:

Lead, develop, oversee marketing strategy for the team

Plan and post social media content (Instagram, LinkedIn) on a consistent weekly cadence

Draft and produce the monthly team newsletter (copy, layout, scheduling via ActivePipe/ReChat)

Design collateral in Canva (brochures, postcards, show sheets, just-listed/just-sold assets)

Review marketing spend against the team's annual budget

Oversee the team’s website

Listings & Transaction Support

Project-manage listings from pitch to close

Pull comps reports

Draft listing agreements, exclusives, and building fact sheets

Coordinate photography, floorplans, and virtual staging with vendors

Activate new listings across RealPlus and StreetEasy

Track listing status (upcoming, live, in contract, closed) in the team's master progress tracker

Maintain seller reports with up-to-date comps, marketing spend, and showing feedback for each listing

Support due diligence packages, deal sheets, and board application materials

Showings & Client-Facing Work:

Cover showings and open houses for the team as schedules require

Manage rental client searches (spreadsheets, budget-based sourcing, applications)

Field buyer/renter leads and keep client communication moving

Support testimonial outreach and client touchpoints (drip campaigns, check-ins, referral follow-up)

General Operations & Admin:

Manage vendor relationships (photographers, stagers, printers, marketing partners)

Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access

Support broader initiatives as they come up (CRM evaluation, new tool rollouts, client gifting, team events)

Who we’re looking for & Qualifications:

Required

Attention to detail - crucial

Highly organized, comfortable owning multiple workstreams and deadlines at once

Strong written & verbal communication — this role does real copywriting (newsletter, social, client outreach)

Comfortable learning new software quickly (the team uses RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat, Canva, and more)

Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting (timing to be discussed directly with Team Leads)

Proactive & Intuitive — able to spot what needs attention and act without waiting to be asked

Nice to Have

Prior experience in real estate, hospitality, sales support, or an operations-heavy role

Familiarity with listing platforms (StreetEasy, RealPlus/RLS, Nooklyn) or transaction management tools (SkySlope), familiarity with AI tools

Social media content creation or basic design experience (Canva or similar)

Initiative & a team spirit

Compensation:

This is a 1099 role

Salary: $50,000 B ase + Commission

Commission split on any deals sourced or closed independently to be negotiated

License-track support

It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.