Operations Manager - Mumbai

ABOUT COMPANY

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

KEY RESPONSIBILITIES

• •Design & build a Same-day delivery network in the particular region including that of the network of last-mile delivery stations & the team.
• •Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric.
• •The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organisation to deliver results with a focused and pragmatic approach to the business.
• •Achieve operational excellence and drive process improvements which are scalable.
• •Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction.
• •Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction.
• •Understand & fulfil client requirements for logistics operations.
• •Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes.
• •The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• •Actively seek to implement and distribute best practices across all operations.

BASIC QUALIFICATIONS

• •Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience.
• •Excellent written and verbal communication skills both remotely and face-to-face.
• •Good knowledge of employment law and HR policies and procedures.
• •Metric Focused and ability to dive deep into data.
• •Proven coaching and leadership skills including evidence of successful succession planning models.

PREFERRED QUALIFICATIONS

• •Strong attention to detail and excellent written and oral communication skills are required.
• •Ability to organise and manage multiple tasks simultaneously.
• •Ability to handle changing priorities and use good judgement when working in stressful situations.
• •Decisive, confident, and experienced with influencing others.
• •Knowledge and understanding of last-mile logistics will be a huge plus.