Operations Manager, Trading & Regulatory Compliance

Company Name: tastyfx

Role: Operations Manager: Trading & Regulatory Compliance

Location: Chicago, IL (Hybrid, 3 days/week in office)

Licensure: Series 3 and 34 (preferred; must be willing to obtain if not currently held)

Salary : $120,000 - $150,000

The Operations Manager at tastyfx owns the full operational layer between our trading platforms and our regulatory obligations. This role is the operational backbone of a lean, fast-moving team, covering real-time platform monitoring and incident triage, NFA/CFTC regulatory documentation, capital charge oversight, and payment rail management. It requires someone equally comfortable managing a live MT5 incident in the morning and drafting a regulatory root cause analysis in the afternoon.

This is a senior individual contributor role reporting directly to the Managing Director, with a clear growth path as the operations team expands. Your work directly protects tastyfx's regulatory standing, client experience, and operational continuity within the IG Group and tastytrade ecosystem.

What You'll Do:

Trading Operations & Platform

Conduct daily platform health checks across MT5, TradingView, ProRealTime, and the tastyfx proprietary platform, confirming all markets are online and systems performing as expected

Review and assess overnight incidents each morning: determine tastyfx impact, evaluate reportability as a market event, and escalate major incidents to appropriate stakeholders

Serve as first responder for execution anomalies, stale pricing events, order server issues, and platform outages, owning resolution before escalation to MD

Liaise with IG Group core dealing and pricing teams to coordinate response on new or ongoing incidents

Process trade corrections, cash adjustments, and account-level remediations for customers affected by trading incidents

Investigate trade disputes flagged internally, by clients, or by the NFA; produce clear documentation of findings and resolution

Monitor clients on margin call and identify large or systemic margin call situations requiring escalation

Support ongoing MT4-to-MT5 migration: track account progress, coordinate with platform teams on version updates, and flag client-impacting issues

Maintain operational runbooks, escalation procedures, and SLAs for incident response and resolution

Track and analyze operational risk events (OREs); implement corrective actions to prevent recurrence and prepare monthly ORE reports

Regulatory & Compliance Operations

Own end-to-end drafting of all NFA incident reports and regulatory correspondence, with MD review and sign-off

Produce accurate, formal root cause analyses by coordinating with dealing, pricing, and platform teams following any reportable incident

Perform nightly review of the NFA Discrepancy Report and morning review of the NFA Processing Report; investigate and resolve flagged discrepancies or errors

Manage daily and periodic margin compliance monitoring across all active platforms (including NFA minimum margin rates and points-based systems), flagging anomalies and escalating appropriately

Support regulatory examinations and audits by providing operational documentation and responding to regulatory inquiries

Build and maintain internal SOPs for all operations functions, reducing institutional knowledge concentration risk

Track NFA/CFTC rule developments and assess operational impact; brief MD on compliance implications ahead of effective dates

Capital & Liquidity Management

Monitor the JPMorgan credit line on an intraday basis, tracking capital charge usage and flagging utilization concerns to the MD ahead of threshold breaches

Own oversight of tastyfx's capital charge obligations resulting from the IG Markets relationship, ensuring charges are accurately calculated, tracked, and reported

Coordinate with IG Group treasury and finance teams on capital charge reporting, reconciliations, and any disputes

Maintain internal documentation of capital charge methodology, agreements, and any changes to the calculation framework

Review the BMO returns email and debit report daily; identify and escalate client debt positions as appropriate

Payment Rails & Funding Operations

Own day-to-day oversight of all payment rails (ACH, wire, debit card, and any emerging funding methods), ensuring uptime, accuracy, and timely settlement

Identify and triage payment processing failures or delays; coordinate with providers (WorldPay, ACH processors, banking partners) to resolve issues promptly

Proactively optimize payment rails to reduce client funding friction, analyzing drop-off points, failure rates, and processing times to surface improvement opportunities

Monitor ACH reversal and fraud exposure across funding channels; escalate patterns and coordinate remediation with compliance and onboarding teams

Evaluate new payment methods and fintech integrations that could improve conversion or reduce cost; present recommendations to MD

Maintain SOPs for all payment operations workflows and ensure contingency procedures are documented and tested

Data Management & Reporting

Analyze operational data (including order IDs, fortress files, trade data, and platform metrics) to identify trends and improvement opportunities

Develop and maintain reporting frameworks to track operational KPIs; present insights to MD and leadership on a regular cadence

Run the monthly trade count report and support VBR approval processes

Review monthly new account bonus activity and confirm timely payment processing

Check AO Stats for conversion performance and monitor AO queues for processing backlogs

Monitor interest paid to Prime clients monthly and flag anomalies

Process Improvement & Operational Efficiency

Continuously identify opportunities to reduce manual intervention: if a process is overtly manual, evaluate automation or streamlining options

Implement operational controls and quality assurance measures to minimize errors and operational risk

Coordinate business continuity planning and disaster recovery testing; ensure operational resilience through redundancy procedures

Lead and contribute to ad hoc projects that support business growth, operational efficiency, or regulatory readiness

Provide data and project progress updates to the wider business as required

Who You Are:

Bachelor's degree required

3–5 years in trading operations, dealing desk support, or platform operations at an NFA/CFTC-regulated firm (RFD, RFED, or FCM)

Licensure: Series 3 and 34 preferred; must be willing to obtain if not currently held

Hands-on MT4 or MT5 platform administration experience

Direct exposure to NFA regulatory filings, examination support, or compliance documentation

Strong written communication: able to produce precise, formal regulatory documents under time pressure

Comfort operating in a fast-moving environment with real-time incident triage and a varied daily workload

Preferred Qualifications:

Experience managing capital charge obligations or regulatory capital reporting at a broker-dealer or FCM

Hands-on experience with payment rail management (ACH, wire, debit card) and payment processor relationships

Experience coordinating with a prime broker, liquidity provider, or parent dealing desk

Familiarity with TradingView broker integration, Alloy, Plaid, WorldPay, or similar infrastructure

Working knowledge of retail forex margin rules, margin mechanics, and NFA net capital requirements

Company Perks + Benefits:

Performance Bonuses

Stock Purchase Options

Medical/Vision/Dental Benefits

401k Plan

20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)

10 Paid Sick Days

Gym Membership Reimbursement

Commuter Benefits

Pet Insurance

Wellness & Mental Health Programs

Charitable Donation Matching

Two Paid Volunteer Days Of