Order Management Specialist

Seniority Level: Entry level

#Talent

• Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.​
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• That’s Who We Are: Come and OWN IT.

What's in it for you:

• •Benefits for you and your family to help your physical and mental health
• •Competitive parental leave and pension contributions (2,5%)
• •25 days holidays per year
• •Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
• •A beer allowance to enjoy our brands
• •Meal vouchers
• •Employee networks to support diversity and inclusion
• •Global Bonus
• •26 weeks paid leave for mothers

The Role:

As an Order Management Specialist, you will play a key role in ensuring customers receive their orders accurately and on time. Working in a dynamic international environment, you will manage the end-to-end order process, collaborate with stakeholders across Supply Chain, Logistics and Customer Service, and contribute to operational excellence initiatives that drive business performance and customer satisfaction.

What will you be doing:

Manage the end-to-end customer order lifecycle, ensuring orders are validated, processed and released accurately across multiple systems and channels.

Monitor order execution and proactively resolve order blocks, system exceptions and operational issues to maintain service levels.

Work closely with Customer Service, Logistics, Transport Planning, Inventory Deployment and Supply Chain teams to ensure smooth order fulfilment.

Support delivery and invoicing activities to help achieve On Time In Full (OTIF) targets and customer expectations.

Analyse operational performance, identify root causes of issues and implement corrective actions to improve efficiency and accuracy.

Produce reports and performance insights to support business decision-making and KPI achievement.

Contribute to process standardisation, continuous improvement initiatives and operational excellence programmes.

Support testing, implementation and adoption of new systems, tools and automation solutions.

Ensure compliance with established processes, controls and service level agreements while maintaining a strong customer focus.

What you will bring:

• •Experience in Order Management, Customer Service, Logistics, Supply Chain or another operational environment.
• •Understanding of order fulfilment and end-to-end supply chain processes.
• •Experience working with SAP or other ERP platforms and confidence using Microsoft Excel to manage and analyse data.
• •Strong analytical and problem-solving skills with the ability to investigate issues and identify practical solutions.
• •Excellent communication and stakeholder management skills with the ability to collaborate effectively across teams.
• •A customer-focused mindset, strong attention to detail and the ability to prioritise in a fast-paced environment.
• •A continuous improvement mentality and interest in driving process efficiency and operational excellence.
• •Experience working in a shared services, multinational or process-driven environment is advantageous.
• •Experience using Salesforce, reporting tools or Power BI is beneficial.Fluent English, with knowledge of an additional European language such as German, French, Dutch or Spanish considered an advantage.

Build your career with us

• We recruit for mindset, ambition, cultural fit, and growth opportunities.​
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UNIQUE CULTURE ​

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.​

BRANDS EVERYONE LOVES ​

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. ​

GROWTH OPPORTUNITIES ​

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.​

#LI-ABI ZoneEUR