Outreach Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Outreach Specialist

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire an Outreach Specialist responsible for promoting and communicating workforce development programs and services to potential participants, employers, and community partners through a variety of outreach strategies. The Outreach Specialist raises community awareness, recruits program participants, and re-engages customers, using events, social media, and collateral materials to drive enrollment and engagement. The ideal candidate has strong communication and organizational skills, resilience, and an outcome-driven mindset. Work is performed under the supervision of the Deputy Director.

Your Impact on Career Team’s Success :

Increase awareness of and engagement with available workforce development programs

Use social media platforms, community events, hiring events, and job fairs to promote programs to potential participants and partners

Create outreach and collateral materials, including flyers, graphics, brochures, reels, presentations, and advertisements, to market program offerings and recruit participants

Engage and recruit participants at community and hiring events

Re-engage customers who have discontinued participation and encourage their continued engagement

Encourage active participation in provider activities and mandated programs

Assist with participant screening and the enrollment process

Develop and support outreach and recruitment plans, including the use of virtual technology

Research, coordinate, and help plan hiring events, including supplies, staffing, and facility needs

Collaborate with management and the Marketing Department on social media, public relations, and advertising campaigns aligned with organizational objectives

Advocate for customers' needs and rights, providing support as necessary

Maintain accurate, up-to-date records of outreach activities and of customer and partner interactions and outcomes

Keep accurate records of follow-up with referrals and interested participants

Provide timely updates and reports on outreach and engagement efforts to management

Ensure compliance with data privacy and confidentiality policies and procedures

Approach each day and task with a "ZAG" mindset

Other duties and projects as needed

This position requires regular local travel to community and hiring events, including some evenings and weekends.

The Ideal Qualifications for this Position Include :

Associate's degree required, or comparable experience

Knowledge of social media platforms and their use for outreach and engagement

General knowledge of employment and training programs administered through the public Workforce system, including WIOA, Choices, and SNAP

Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps

Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive

Personal computer literacy, including effective use of the Internet, email, and Microsoft Office (Word, Excel, Outlook)

Ability to meet and/or exceed set goals and objectives

Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality

Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers

A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role :

Bilingual or Multilingual

Experience in marketing, video production, and/or the development of print materials

Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

Strong multitasking abilities and a proactive approach to tasks

Training in trauma-informed care, evidence-based practice, and/or whole family services

Salary : $38,000 - $40,000/yr

Travel : 30% within the region

• About Career Team:
• Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such