Healthcare Outreach Specialist

Arkos Health is seeking a Healthcare Outreach Specialist with experience in a call center environment to join our team!

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference:

Arkos Health is seeking a Healthcare Outreach Specialist will be responsible for facilitating care coordination efforts for members across all omnichannel operations. The Healthcare Outreach Specialist will perform non-clinical tasks such as scheduling for multiple service lines, administering assessments and surveys, completing quality gap closures, supporting customer care initiatives, providing member education, and executing other duties as assigned. The Healthcare Outreach Specialist serves as Arkos Health’s front-line contact to support members through timely, high quality, and efficient health care. The Healthcare Outreach Specialist's goal is to maximize the members’ health care experience and outcomes through empathetic and intuitive communication that is essential to establishing member relationships.

Why Arkos?

Great Benefits!

Employer-paid Medical, Dental and vision premiums at no cost to you

Employer-paid Short-Term Disability premiums at no cost to you

Employer-paid Life Insurance premiums at no cost to you

Employer matching 401(k)

15 days annual combined sick/vacation during your first year

10 paid holidays

Your Birthday off!

Essential Duties and Responsibilities :

Provide positive member interactions across all omnichannel operations

Provide explanations of services and obtain verbal consent when scheduling members for designated call campaigns

Coordinate and manage care coordination activities in accordance with contracted agreement of all health plans and referring providers

Initiate timely contact, confirm eligibility, document all member interactions, and schedule members via company-appointed scheduling system in accordance to call center guidelines

Work independently, from remote location when necessary, utilizing company-provided telephonic systems and peripherals

Ensure compliance with Arkos Health and HIPAA guidelines

Other call center-related tasks as assigned

Qualifications and Skills:

High school diploma or GED required, some college or medical certification preferred

Previous call center and/or customer service experience preferred

Knowledge of medical terminology and member care preferred

Bilingual (Spanish-speaking) is helpful, but no required

Weekend availability is not required, but is preferred

Strong technical skills with Microsoft products, especially Excel

Strong multitasking skills (i.e. ability to effectively search for and type information on computer, navigate multiple windows/screens quickly and input information accurately while keeping pace with the call) and ability to work in a fast-paced environment

Strong soft skills (i.e. ability to build rapport and match tone, pace, timing, etc.)

Self-motivation, including ability to maintain positive attitude while solving problems and striving for continuous improvement toward team goals

Arkos Health EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health