P&L Lead

Job Overview

As P&L Lead, you will be accountable for how SquadStack's enterprise customers experience, adopt, and derive lasting value from our Voice AI platform. You will partner deeply with customers, from feasibility and onboarding through to stabilization and long-term success.This role sits at the intersection of product delivery, execution, customer success, deployment excellence, and business outcomes.

You will own the complete customer journey for a set of key accounts, ensuring that every deployment translates into measurable business outcomes. You will work closely with the pod leads and central teams to maintain execution excellence, strong account health, and scalable delivery practices.

We are already India's largest Voice AI player, with the strongest product and a clear opportunity ahead. It is time to accelerate a decisive land grab. If you are excited about building at the frontier of AI and turning cutting-edge technology into transformative outcomes for enterprise customers, this is your playground.

What You will do

• •Own the P&L for the assigned portfolio, balancing revenue growth and business outcomes, deliver quality and operational efficiency.
• •Run feasibility analysis before signing up new customers, ensuring the right fit and setting up deployments for success from day one
• •Manage the complete product delivery lifecycle: onboarding, implementation, go-live, stabilization, and ongoing success
• •Engage deeply with customer stakeholders to understand goals, risks, deployment requirements, and success metrics, acting as a senior trusted partner to their teams
• •Drive product delivery, ensuring customers can operationalize SquadStack's Voice AI agents into their day-to-day workflows with measurable business impact
• •Plan and execute experimentation cycles, deriving and communicating results and outcomes to both internal and external stakeholders
• •Work with Forward Deployment Engineers (FDEs) to build custom solutions tailored to individual customer requirements
• •Own internal and external reporting, managing and driving the metrics that reflect both customer health and business performance
• •Drive account health, adoption, retention, and expansion readiness through strong execution and consistent value delivery
• •Identify risks early, remove blockers proactively, and maintain high standards of delivery quality and customer experience
• •Hire, manage, and develop your team, building a high-performing delivery function over time

Requirements

• •10+ years of relevant experience across product, product-led delivery, P&L Lead, enterprise implementation, customer success, or operations in high-growth technology/AI environments
• •Strong experience managing complex enterprise relationships and driving execution across multiple stakeholders
• •Good business understanding - connecting customer goals, operational execution, and long-term account success
• •Strong technical orientation and comfort working closely with Product and Engineering teams on large-scale AI or tech-enabled deployments
• •Excellent communication and relationship-building skills, especially with senior customer stakeholders
• •Ability to thrive in fast-moving, ambiguous environments where you help shape solutions as much as you deliver them
• •Strong ownership mindset, high agency, and ability to build systems instead of relying only on firefighting
• •Proven experience in team management, including hiring, mentoring and leading high-performing cross-functional teams

Why Join us

• •Real ownership, from day one. Regardless of experience level, you're expected to make decisions, not just take instructions.
• •Growth tied to impact, not tenure. People move into bigger roles because of what they've done, not how long they've waited for a review cycle.
• •Recognition, close to the moment. Good work gets called out the week it happens, not filed away for a quarterly review.
• •Enough leaves for the "I just need today off" days. Real time off, usable when life actually demands it
• •Lunch and snacks are on the house. No hangry emergencies here.
• •Competitive salary and a real shot at owning a large surface area of impact. Compensation that reflects the level of trust and responsibility you're given here.
• •A diverse, inclusive workplace. SquadStack is an equal opportunity employer. We don't discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.