Parent Support Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Parent Support Supervisor based in the United States.

As a Parent Support Supervisor, you will lead and oversee customer support operations across one or two state education programs, ensuring families receive timely, effective, and high-quality assistance. You will manage a team of 10–15 Support Specialists, providing hands-on leadership, coaching, and performance guidance in a fast-paced, high-volume environment. Your responsibilities will span daily operations across phone, chat, and email channels, with a strong focus on service quality, operational efficiency, and customer satisfaction. You will monitor key performance indicators, optimize team workflows, and proactively address challenges that may affect families or program delivery. Working closely with management, Quality Assurance, Training, and cross-functional teams, you will help implement improvements and maintain consistent service standards. This is an exciting opportunity to contribute to expanding access to educational opportunities while supporting the families and communities who benefit from school choice programs.