Part-Time/ Full time Patient Administrator

Patient Administrator

Who are we?

• Newmedica is one of the leading providers of NHS ophthalmology services in England,
• delivering outpatient appointments, diagnostic testing and eye surgery to change lives through
• better sight and eye health.

• We’re proud to have been certified as a Great Place to Work for the third year running and listed
• among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues
• feel about working here.

• Our Purpose is to change lives through better sight and eye health, and our Vision is to end
• avoidable sight loss in every community we serve; we live our values every day—Commercial,
• Courageous, Compassion, Collaborative and Curious.

Role overview

• We are looking for a new Patient Administrator to join our Plymouth site. This will be 22.5 hours over 3 days
• days per week, including some weekends on a rota basis.

• As you’d guess from the title this role involves carrying out different administrative duties and it’s a
• varied role – you could be booking patients into their appointments, making and answering phone
• calls, sending and replying to emails, managing the post and sending letters or dealing with
• enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced
• environment where every day is different.

• We need someone who is incredibly customer focussed and enjoys meeting and talking to people –
• the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team
• members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

• We’ll provide training so experience isn’t always needed, but the following things will be
• advantageous:

•  Previous experience in a customer or patient facing role
•  Experience in a busy administrative role
•  A competent user of all Office 365 programmes
•  Tech savvy and comfortable working on new systems e.g. patient record systems
•  A good phone manner
•  An excellent grasp of the English language both verbally and in written format
•  A good team player – happy to jump in and support others when required

What we’re offering

•  A salary of £24,784.50 pro rata
•  33 days annual leave pro rata
•  A company pension scheme

•  Access to a range of benefits including free eye tests, discounted or free glasses, a
• free 24/7 well-being/counselling/advice service and a retail/technology discount
• scheme Birthday day off.
•  An environment where your learning and development is supported through a range
• of various learning tools and courses.
•  Working with a friendly multi-disciplinary team passionate about improving the lives
• of our patients
•  A bright, spacious and modern working environment, built to the highest standards

• If you would like an informal chat about the opportunity or to request a job description, please
• contact [email protected]

• Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants
• must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in
• the event of a successful application which we will pay for.

• At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this
• in both the running of our services and how we recruit our staff. We actively encourage applications
• from everyone with the essential requirements of the job, regardless of any protected
• characteristics.

• Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age,
• disability, sexual orientation, race, language, religion, ethnic or social origin.