Partners Development Manager | Spanish Speaking

Description

We are looking for a dynamic, high-performing and experienced English and Spanish speaking Partner Development Manager to join our awesome team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. Partner Development Manager will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. He / She will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, to succeed in this position, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied and engaged with our products and services in the long-run.

Responsibilities

Build, develop and maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders and executive sponsors

Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings

Communicate with partners at a senior level to resolve issues and inquiries

Adhere to the highest professional standards while managing partners’ projects

Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships

Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

Manage projects within client relationships, carry out client goals while meeting company goals

Drive client retention, renewals, upsells and client satisfaction

Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement

Manage partner’s challenging requests and/or issues escalation to appropriate departments

Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives

Resolve complaints and prevent additional issues by improving processes

Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Monitor and analyze customer’s usage of our product

Collect and analyze data to learn more about partners’ behavior

Forecasts and tracks client account metrics

Feeding back all suggestions for improvement and market research to senior staff

Stay up-to-date with company products and services, identify industry trends

Provide input on new processes and workflows as needed

Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations

Requirements

Bachelor’s Degree in related field

At least 3+ years of proven account management, customer service, or business development related experience

Experience in gaming industry will be considered as a big plus

Excellent knowledge of English and Spanish languages. Knowledge of Armenian languages is a plus. Knowledge of Brazilian Portuguese is a big plus.

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives.

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to details

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Self-motivated individual with the ability to thrive in a results-driven environment

Ability to work under high pressure

Natural relationship builder with integrity, reliability and maturity

Ability to prioritize among competing tasks

Critical thinking and problem solving skills

Excellent time and project management skills

Demonstrated Leadership and management skills.