Partnership Implementation Specialist

Description

Summary

engage2learn is looking for a skilled and detail-oriented Partnership Implementation Specialist to join our team. This role is responsible for implementing, configuring, and supporting engage2learn’s software solutions for partners. The ideal candidate brings a strong technical background, excellent communication skills, and a partner-focused approach, along with a proven understanding of all engage2learn solutions and the ability to clearly articulate them to partners.

Responsibilities

Partner Implementation & Onboarding

• •Collaborate with partners to understand their business requirements and customize our software solutions to meet their needs
• •Manage the implementation process from start to finish, including planning, configuration, testing, and training
• •Document implementation processes, configurations, and partner requirements

Partner Support & Training

• •Provide ongoing support and troubleshooting for partners during implementation and after the software is deployed
• •Conduct training sessions for partners to ensure they are proficient in using the software
• •Collect, analyze, and share user feedback patterns heard in interactions with partners

Product Collaboration & Continuous Improvement

• •Work closely with the development team to identify and resolve issues or bugs in the software
• •Consult with the product team to evaluate complex partner problems and design solutions that leverage existing features or inform new ones
• •Make recommendations on new functionality that will solve user pain points
• •Stay abreast of current context in partner districts, edtech, and the field of education

Requirements

The successful applicant will demonstrate the following competencies:

• •Bachelor’s degree in Education, Computer Science, Information Technology, or a related field
• •3+ years of experience in software implementation, configuration, and support
• •Strong technical skills, including knowledge of databases and software development methodologies
• •Excellent written and oral communication, strong interpersonal skills, and attention to detail
• •Ability to work independently and as part of a team
• •Experience working with partners to understand their business needs and customize software solutions accordingly
• •Strong negotiation skills with a problem-solving, solution-oriented approach
• •Strong organizational skills, with the ability to manage and prioritize multiple tasks within the constraints of timelines
• •An ability to address partner requests in a timely manner
• •Ability to travel up to 25% of the time, depending on the time of year and district needs

Other Desired Skills and Qualifications

Time management skills

Project management skills

Collaboration skills

Employment Details

• •This is a full-time, exempt position
• •This is a remote position
• •Standard work hours are Monday through Friday, 8 a.m. to 5 p.m., with additional hours as necessary
• •Salary is competitive and commensurate with experience
• •401(k) and health insurance plan benefits offered
• •Full-time employees receive 6 weeks of PTO per year
• •Background check and drug screening required

Join Us in Transforming Education

engage2learn is growing fast and doing meaningful work — helping the neighborhood public school become the first choice for every family. If you bring strong implementation expertise, a partner-first mindset, and a passion for K-12 education, we want to hear from you. Apply now to join us at engage2learn.

Equal Employment Opportunity Policy Statement

e2L is an equal opportunity employer and will not tolerate discrimination against any employee or applicant because of age, race, sex, color, religion, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, sexual orientation, or any other protected class.

The Company supports the practice of recruiting, hiring, and promoting qualified individuals, as well as taking actions relating to compensation, benefits, reduction-in-force, training, etc., without regard to any status or condition protected by law, except in the case of a bona-fide occupational qualification