Parts & Service Training Manager

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Training Manager based in UB Head Office:

JOB PURPOSE:

To lead, standardize, and integrate all technical training activities across Parts & Service Mongolia by establishing a centralized training function. The role is accountable for rapid workforce capability development, organization-wide skills gap identification, and ensuring sustainable technical competence aligned with business growth, operational requirements, and Sandvik standards.

MAIN RESPONSIBILITES:

• •Promote and enforce a Zero Harm culture across all training environments.
• •Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards.
• •Integrate safety as a core component of all technical training programs.
• •Ensure safe training facilities, tools, and practices across UB and onsite operations.
• •Develop and implement a centralized training strategy aligned with Parts & Service business objectives.
• •Establish a single reporting line for all training activities across Mongolia.
• •Standardize training frameworks, methodologies, and competency models.
• •Define and implement training governance, reporting structures, and KPIs.
• •Lead structured organization-wide skills gap assessments across all roles (technical, supervisory, specialist).
• •Build and maintain a competency matrix per role, equipment type, and service line.
• •Identify critical capability gaps impacting performance, safety, and reliability.
• •Develop targeted action plans to close gaps in short-, medium-, and long-term horizons.
• •Oversee the design and rollout of technical training programs (basic → advanced levels) across all Sandvik equipment.
• •Ensure structured onboarding training pathways for new hires.
• •Balance classroom, workshop, and hands-on field-based training.
• •Ensure consistency and quality of delivery across UB and site teams.
• •Lead and coordinate:
• •UB-based training center activities
• •Site-based/on-the-job training teams
• •Develop and manage:
• •Annual training plans
• •Training calendars
• •Resource allocation (trainers, equipment, materials)
• •Ensure efficient and cost-effective delivery of training programs.
• •Establish KPIs to measure:
• •Training effectiveness
• •Competency improvement
• •Impact on equipment reliability (MTBF, performance trends)
• •Implement assessment frameworks (pre/post training evaluations).
• •Gather feedback from stakeholders and continuously improve programs.
• •Support:
• •Apprentice programs (including GIZ initiatives)
• •Succession planning for technical roles
• •Development of high-potential technical employees
• •Build long-term capability pipeline for Mongolia operations.
• •Lead, coach, and develop a team of training professionals across multiple locations.
• •Drive accountability, consistency, and high training standards.
• •Build a strong learning culture across the organization.

Your profile

• •Bachelor’s degree in engineering, Technical Education, or related field.
• •Trade qualifications with extensive underground mobile maintenance experience considered
• •Training / assessor certification (advantageous)
• •Minimum 5 experience in maintenance and technical training
• •Strong experience with underground mobile mining equipment and OEM maintenance systems

Only shortlisted candidates will be contacted for interview