Patient Access Representative I

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Representative I

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday - Friday

7:30 am - 5:00 pm, 40 hours per week

Job Description:

Duties/Responsibilities

Greets patients/families in a professional and welcoming manner

Functions as a liaison between patients, families, and staff

Performs scheduling and registration process for appointments within the ambulatory setting

Performs check-in and check-out for patient visits

Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information

Promotes and assists patients/families in signing up for MyChart

Provides guidance to patient/families about the financial screening process

Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures

Maintains patient information and documentation in electronic medical record

Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols

Maintains and distributes incoming departmental faxes

Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)

Scans clinical record information and correspondence into patient’s electronic record

Maintains scheduling, registration, and referral work queues in Epic

Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team

Maintains registration-related key performance indicators as determined by supervisor or manager

Supports hospital and departmental performance improvement goals

Supports departmental initiatives and change efforts

Practices financial and resource stewardship

Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

Additional duties as assigned

Required Skills/Abilities

High School education or equivalent

Preferred 2 years working in a medical office setting

Preferred experience in insurance procedures

Preferred experience in medical appointment scheduling