Patient Access Representative II

Hourly Pay Range:

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Position: Patient Access Representative II

Location: Evanston, IL

Part-Time (20 hours)

Hours: M-F open 8-4:30 and every other weekend 7-3:30.

Required Travel: No

• A Brief Overview:
• The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• •Greet and assist patients in a courteous and professional manner during the registration process.
• •Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• •Assist with more complex registration scenarios and problem-solving
• •Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• •Handle scheduling for specialized services and follow-up appointments.
• •Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• •Collaborate with insurance providers and billing teams to address insurance-related issues.
• •Assist with resolving complex insurance verification cases.
• •Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• •Ensure clear and effective communication with patients to address their questions and concerns.
• •Handle patient concerns and escalations, resolving issues effectively.
• •Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• •Help patients feel comfortable and informed during the registration and scheduling process.
• •Assist in identifying process improvements to enhance patient experience.

What you will need:

• •Associates Degree Health Administration Preferred
• •Previous experience in patient access, healthcare administration, or a related field is required.

Benefits:

• •Career Pathways to Promote Professional Growth and Development
• •Various Medical, Dental, and Vision options
• •Tuition Reimbursement
• •Free Parking at designated locations
• •Wellness Program Savings Plan
• •Health Savings Account Options
• •Retirement Options with Company Match
• •Paid Time Off
• •Community Involvement Opportunities