Patient Access Representative (Orthotics/Prosthetics)

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Representative (Orthotics/Prosthetics)

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday - Friday

8:00 am - 5:00 pm

Job Description:

Duties/Responsibilities

Pre-registration and full registration

Obtaining Scottish Rite consent paperwork, notifying patients of patient rights, privacy notices

Collection of identification, guarantor information and insurance coverages

Insurance verification

Obtaining co-payments for services rendered

Patient intake/referral process and new patient scheduling for some patients

Scheduling of follow-up appointments; required coordination with clinical team

Management of incoming calls (messages, transfers, scheduling)

Obtaining and managing referrals

Management and distribution of all incoming departmental faxes

Scanning of clinical record information and correspondence to EPIC medical record

Patient Access Representative works closely with Patient Access Representative Lead on any issues, patient complaints, etc.

Required Skills/Abilities

High school degree or equivalent required

Associate degree in Secretarial Science or related field preferred

Knowledge of hospital/clinic routine or previous medical receptionist experience helpful

A minimum typing speed of 35 wpm required

Ability to manage multi-line phone system and headset needed

Demonstrates basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults

Good computer and public relations skills needed