Patient Experience Specialist | 40 Hours per Week | Quality Resources

Minimum Hiring Wage:

From $81,889.60 a year

Job Details:

• Scheduled Hours: 8:00am - 4:30pm | Monday - Friday
• Float to multiple locations required

Job Description:

• Coordinates the patient satisfaction survey process for Southeast Iowa Regional Medical Center, in conjunction with hospital leaders and the vendor. Analyze patient satisfaction and complaint data and collaborates with leaders and staff and facilitates improvement efforts. Provide data collection, analysis and follow-up for
• performance improvement activities. Facilitate performance improvement activities with various groups throughout the health system. Assist with assuring compliance with regulatory agencies in collaboration with departments.

Qualifications:

• •Associate's degree in nursing (ADN) required.
• •RN licensed in the State of Iowa .
• •Bachelor's degree in health-related field preferred.
• •1-3 years hospital/clinical experience required.
• •1-3 years patient satisfaction experience preferred.
• •1-3 years performance and process improvement/LEAN experience preferred.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

Competitive base pay

Matching retirement programs

Health, Dental and Vision plans

Health Savings and Flexible Spending Accounts

Employee discounts including car rental, cell-phone plans

Employer-paid, Long-Term Disability, Life, and AD&D

Paid time off (PTO)

Education Assistance Program

Employee Assistance Program

Employee Referral Bonus Program

Discounted cafeteria meals

Paid Parental Leave

Employee Service Recognition program

Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.