Patient Guest Services Assistant I

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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Guest Services Assistant I

Location

Canton

Facility

Mercy Hospital

Department

Volunteer Services-Cleveland Clinic Mercy Hospital

Job Code

G10015

Shift

Day/Evening/Night/Weekend

Schedule

7:00am-7:30pm/9:00am-6:30pm

Job Summary

Job Details

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Patient Guest Services Assistant I , serve s as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus .

A caregiver in this position works variable day /evening/night/weekend shifts , 7 : 0 0am— 7 : 3 0 p m or 9:00am—6:30pm.

A caregiver who excels in this role will:

Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.

Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.

Access patient information to confirm appointment times, appointment locations and room numbers.

Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.

Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.

Correct and/or report safety, maintenance, and cleaning needs.

Respond to Code Blue and Code Red emergencies with appropriate equipment .

Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

High S chool D iploma or GED

Basic computer skills (e.g., Epic, outlook, and other internal systems )

Two years of experience in a customer service role with at least one year providing face-to-face customer service

Preferred qualifications for the ideal future caregiver include:

Associate’s D egree

Physical Requirements:

Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.