Patient Representative (Full-Time)

About Diana Health

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women’s health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient’s face after they interact with you and are willing to go above and beyond to create a wonderful experience.

What you’ll do

You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:

Provide warm and friendly client interactions

Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary

Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home

Ensure paperwork, consents, and insurance information is collected and complete

Managing the client schedule:

You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs

You anticipate schedule needs days and weeks in advance

You schedule client appointments in real-time as well as those made through our online platform

Insurance, payment, and billing :

Perform verification of benefit checks with insurance companies

Manage and collect client copays and payment balances

Discuss and set up payment plans with client

Front of the house management:

Work with the team to ensure the office is ready, set up, and prepared for the day

Collaborate on inventory, keeping the office pristine, and other tasks as they arise

Manage phone triage as necessary, coordinating between team members

Qualifications

Customer service and hospitality experience strongly preferred and highly desirable (medical field customer service very preferred)

Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field

Proficiency with Google Suite or Microsoft Office Products

Strong computer skills; preferred familiarity with EMRs

Tendency to organize and create structure in a fast-paced, dynamic environment

Attributes

You love interacting with people, practicing excellent communication and interpersonal skills

You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude

You are exceptional at managing many tasks and do not feel overwhelmed by multitasking

You focus on the details and are able to organize and prioritize them along the way

You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement

You thrive in highly collaborative, fast-paced environments

Benefits

Competitive compensation

Health; dental & vision, with an HSA/FSA option

401(k) with employer match

Paid time off

Paid parental leave

Diana Health Culture

Having a growth mindset and striving for continuous learning and improvement

Positive, can do / how can I help attitude

Empathy for our team and our clients

Taking ownership and driving to results

Being scrappy and resourceful