Patient Service Representative - Eye Care / Optometry (F/T Days) (Non-Exempt)

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Patient Service Representative

Education: High school diploma or equivalent

Experience Preferred: One year of applicable medical office experience.

• •New hire must attend Clinic Core Front Desk Training through Clinical Education.
• All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

Education: High school diploma or equivalent

Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

Mercy Key Benefits:

Tuition Reimbursement up to $2,000 for continuing education

Health/Dental/Vision available after day one

Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA

Paid parental leave for new parents

401k with employer match

Paid PTO for volunteering

Competitive salary

Future career growth!

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EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.