Patient Services Intake Coordinator

Optimal C are is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

About the Role

Support the connection between patients, families, and the compassionate care they need. As a Hospice and Physician Services Intake Coordinator, you'll serve as a critical first point of contact by managing referrals, coordinating information, and ensuring patients are connected with the appropriate services in a timely manner. From answering inquiries and entering referral information to partnering with clinical teams and referral sources, you'll help create a seamless experience that supports both exceptional customer service and quality patient care.

This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and takes pride in organization and accuracy. You'll manage the referral process from intake through transition to care, maintain communication with supervisors, sales teams, providers, and community partners, and ensure accurate documentation within company systems. Through your attention to detail, responsiveness, and commitment to service excellence, you'll play an essential role in supporting the growth of Hospice and Physician Services while helping patients and families access the right care at the right time.

Location

Office Location: Jackson, MI

Hours

On-Site Monday to Friday, 10 a.m. to 7 p.m.

Remote Weekend Rotation

Required Qualifications

High school diploma or GED

Reliable transportation, valid driver’s license, and valid automobile insurance coverage

Preferred Qualifications

Associate's degree

Minimum 1 year of experience in a healthcare setting

Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred

Essential Skills and Competencies

Interpersonal skills and ability to communicate professionally and effectively

Knowledge of medical terminology

Strong verbal and written communication skills

Ability to operate computer and office equipment

Proficiency in Microsoft Office Suite and data entry skills

Responds to suggestion constructively

Skilled in conflict resolution

Proven interpersonal, coordination, and leadership skills

Pay Range

$19 — $22 USD

How We Care for You

Minimum of 3 Weeks Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

HSA and FSA options including Dependent Care

Company paid Short Term Disability

Company paid Life Insurance

401(k) with Employer Match

Mileage Reimbursement

Company Vehicle Program for field roles

Pet Insurance

ID and Fraud Protection

And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.