Patient Services & Marketing Assistant - Full-Time (Day Shift)

Description

Ascent Emergency Medical Center is growing our team of compassionate and experienced healthcare professionals and is currently seeking a Full-Time Patient Services & Marketing Assistant to join our team.

• Bilingual in English and Spanish is REQUIRED.
• Schedule flexibility is required.

Ascent EMC is a freestanding Emergency Department with state-of-the-art equipment and a low patient volume, averaging approximately 6–7 patients per 24-hour period.

Position Overview:

This is a full-time, 40-hour-per-week hybrid position combining Patient Services Representative (PSR) shifts with marketing and client relations responsibilities.

• BREAKDOWN of 40-hr. WEEK SCHEDULE:
• 1.) Patient Services Representative (PSR) 12-24 hrs/week
• Schedule: 1–2 day shifts per week (12 hours per shift)
• Responsibilities include but are not limited to:

• •Greet patients in a friendly and professional manner.
• •Accurately obtain and enter patient demographic, insurance, and financial information into registration software.
• •Verify patient insurance information and collect copayments or other required payments.
• •Answer incoming calls and direct them appropriately.
• •Maintain cash till, financial records, and daily logs.
• •Assist with medical records, filing, mail, faxing, copying, and scanning.
• •Maintain patient confidentiality and adhere to HIPAA requirements.
• •Provide professional and courteous service to patients, visitors, and staff.

• 2.) Marketing & Client Relations 16-28 hrs/week
• Schedule: Remaining weekly hours to total 40 hours

Responsibilities include but are not limited to:

• •Support ongoing client and community relationships.
• •Visit physician offices and other referral sources.
• •Assist with outreach and marketing initiatives.
• •Coordinate and host lunches, events, and other relationship-building activities.
• •Represent Ascent EMC professionally at marketing and community events.
• •Maintain flexibility for occasional evening events or activities.

Requirements

Qualifications

• •Bilingual in English and Spanish – REQUIRED
• •Minimum 1 year of front desk experience
• •Previous experience verifying patient insurance information
• •High school diploma or GED
• •Customer service, client relations, or marketing experience preferred
• •Experience working in a medical or healthcare setting preferred
• •Basic proficiency with Microsoft Office and billing/registration software
• •Strong typing and data-entry skills
• •Knowledge of various types of health insurance
• •Excellent verbal and written communication skills
• •Professional, outgoing, and comfortable interacting with patients, clients, and community partners
• •Ability to work independently and manage both administrative and marketing responsibilities
• •Ability to lift at least 50 lbs.
• •CPR certification required ( provided by the facility )

The successful candidate will demonstrate professionalism, reliability, strong interpersonal skills, and the ability to represent Ascent EMC effectively both within the Emergency Department and throughout the community.