Patient Services Representative

Description

Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members.

We are currently seeking a friendly, dependable, and organized Patient Services Representative to join our Skokie office. As one of the first points of contact for our patients, the PSR plays an important role in creating a welcoming experience while helping keep the office organized and running efficiently.

Responsibilities

• •Greet patients and provide a welcoming, professional experience
• •Answer incoming phone calls and assist patients with questions and appointment needs
• •Schedule, confirm, and reschedule patient appointments
• •Check patients in and out accurately and efficiently
• •Collect patient payments, copays, and outstanding balances
• •Verify and update patient demographic and insurance information
• •Assist with insurance eligibility and benefit verification
• •Maintain accurate patient records and documentation
• •Monitor the schedule and communicate changes or concerns to the appropriate team members
• •Help fill openings and maintain a productive patient schedule
• •Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members
• •Respond to patient questions and concerns professionally and courteously
• •Follow established office policies and procedures
• •Assist with other administrative and front-office responsibilities as needed

Requirements

• •Previous dental or medical front-office experience preferred
• •Strong customer service and communication skills
• •Professional and friendly phone etiquette
• •Comfortable handling payments and discussing patient account balances
• •Strong organizational skills and attention to detail
• •Ability to multitask and remain organized in a busy office environment
• •Comfortable working with computers, scheduling systems, and electronic patient records
• •Experience with Dentrix is a plus
• •Dependable, punctual, and team-oriented