Patient Services Representative - Float

Description

Rediscover Purpose

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative - Float

Locations: South Nashville, Franklin & Hendersonville (with rare occasional coverage in Murfreesboro and Lebanon)

As a Patient Services Representative - Float , you will be the welcoming face that sets the tone for a patient's entire experience at ADVENT, ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

How you will make an impact as a Patient Services Representative - Float:

• •Greet patients and accurately check patients into EHR using established patient registration check-in protocols
• •Order Sleep Study devices utilizing the system
• •Upload sleep study reports into the system
• •Review future clinic schedules to ensure insurance and necessary patient documentation is within the patient chart
• •Schedule patient appointments
• •Answer call center calls to provide overflow coverage as necessary
• •Own the opening and closing of the clinic per established guidelines
• •Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance, and works with clinic team members to maintain the daily schedule
• •Crosstrain to assist with other non-clinical duties as needed
• •Order medical supplies and pharmaceuticals as needed, per established protocol

What we’re looking for in a Patient Services Representative - Float:

• •Minimum of 2 year of healthcare experience required
• •Prior insurance experience required
• •Strong customer service focus
• •Proven ability to multitask in a fast-paced environment
• •Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• •Great attention-to-detail and accuracy in work
• •Proven ability to independently apply best practices in time management
• •Prior experience and/or desire to work in a role held accountable to quality performance metrics
• •Solution oriented problem solver
• •Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
• •Ability to work within all ADVENT Tennessee market clinics as needed
• •Strong work ethic
• •Valid driver license required

Why you should choose ADVENT:

• •16-20 days of PTO (prorated your first year based on start date) & holiday pay
• •Medical, Dental, and Vision Plans
• •401k Contribution & Life Insurance
• •Convenient Monday – Friday schedule
• •Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions

Schedule: This is a 32-40 hour full-time flex position.

Monday - Friday: 8am -5pm (hours may vary)