Patient Services Representative - Full Time - Paris

Job Title: Patient Services Representative

About Us

At West Cancer Center, we are committed to providing exceptional, patient-centered cancer care through collaboration, compassion, and clinical excellence. Our team works together to provide a positive patient experience while supporting efficient and effective clinic operations.

Position Overview

The Patient Services Representative is responsible for entering patient demographic and insurance information and ensuring that changes to patients’ insurance coverage are kept current. This position also facilitates the processing of patients in the clinic. Work is performed under the general supervision of the Site Manager.

Key Responsibilities

Enter new patient information into the computer system, including insurance and referring physician information

Update patient information as insurance changes occur in systems and collect copays

Use discretion and independent judgment in handling patient or physician complaints, document concerns, and forward them to the Site Manager

Communicate information received from physicians, patients, or employees regarding the patient’s care or needs

Ensure patients are directed to the Site Manager for questions and/or concerns or direct patients to the appropriate department

Notify the Site Manager of any problems in a timely manner

Serve as back-up for appropriate clinic members during absences

Interface internally with all levels of staff

Pull information from the EMR and record necessary information, including copays and labs

Print Face Sheets and verify that demographic information has been updated within the last 30 days

Admit patients to the hospital, if necessary, and pre-certify the visit

Call for ambulance or emergency personnel, if necessary

Obtain medical records, films, and/or slides prior to new patient visits

Provide general assistance to patients as requested

Provide new patients with Cancer Care Monitors and instruct them regarding their use

Notify management and staff regarding visitors

Register patients for the patient portal

Distribute visitor badges

Provide doctors’ excuses as needed

Respect the dignity and confidentiality of patients

Maintain a good attendance record and report to work on time

Maintain a professional attitude and appearance

Comply with clinic safety policies and procedures

Demonstrate good communication skills that contribute to a team-oriented work environment

Attend staff meetings as scheduled

Assist with training and orientation of new employees as assigned

Perform all other duties as assigned

Qualifications

Education & Experience

Required:

High school diploma or general education degree (GED); OR six (6) months of related experience and/or training in insurance verification in a medical environment; OR an equivalent combination of education and experience

Knowledge, Skills & Abilities

Ability to communicate clearly and effectively, both verbally and in writing

Ability to interact with customers in a calm, professional, friendly, and patient manner

Detail-oriented with the ability to type accurately and work within a Windows operating system and related programs

In-depth knowledge of all aspects of the various clinic products

Ability to communicate policy information in a clear and detailed manner

In-depth knowledge of how to interpret plan codes and option codes

Ability to work effectively as a team player

Excellent problem-solving skills

Ability to organize and prioritize work assignments

Ability to handle multiple priorities in a fast-paced environment

Ability to analyze situations and respond in a timely manner

Ability to participate in multifunctional teams

Ability to establish and implement new processes

Ability to establish and maintain effective working relationships within West Cancer Center

Proficiency in computer applications, including EMR, word processing, and email

Additional hours may be required

Work Environment & Physical Demands

Typical clinical environment with a moderate noise level

Ability to sit, stand, walk, reach, climb or balance, stoop or crouch, use hands/wrists, talk, see, and hear for extended periods of time

Ability to read and understand simple instructions, short correspondence, and memos and write simple reports

Ability to effectively present information in one-on-one and small-group situations to supervisors, customers, and/or other employees

Ability to add and subtract two-digit numbers and multiply and divide by 10s and 100s, including performing these operations using U.S. dollars and units of weight, volume, and distance

Ability to apply common-sense understanding to carry out simple one- or two-step instructions and deal with routine situations with occasional or no changes

Ability to lift up to 10 pounds 25–50% of the time

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.

Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.

Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.

Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us

If you are a detail-oriented, service-focused professional who enjoys helping patients and supporting an efficient clinic environment, we encourage you to apply for the Patient Services Representative position at West Cancer Center.