Payment Operations Analyst (SEPA & SWIFT) - Remote from Poland

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

• Payment Operations Analyst (SEPA & SWIFT)
• Remote from Poland

• About the role
• As a Payment Operations Analyst, you'll be part of our dynamic SEPA & SWIFT Team, which keeps our customers' payments moving. You'll resolve payment issues end-to-end, work directly with banking partners, and help build our Payment Operations hub from scratch.

What you'll do

Action tasks from the Customer Support team and resolve customers' day-to-day payment issues.

Handle SEPA and SWIFT recalls, SEPA & SWIFT payment investigations, and payment and transaction analysis.

Help build processes for our Payment Operations hub from scratch and support new market launches.

Directly shape how payment services are offered in our products and back-office systems.

Communicate with payment infrastructure providers and partner banks to escalate requests and track issues.

Take initiative and dig for answers to give customers the best experience.

What we're looking for

2+ years in payment operations, banking operations, or fintech (SEPA/SWIFT experience strongly preferred).

Knowledge of SEPA (SCT, SCT Inst, SDD), SWIFT messaging (MT/MX, gpi), recalls, and payment investigations.

Analytical mindset and strong attention to detail when working with transaction data.

Clear written English for partner banks and internal teams. Additional European languages are a plus.

A proactive, ownership-driven approach to ambiguous problems.

Nice to have

Experience with fraud recall processes or compliance/FCRM collaboration.

Familiarity with Intercom, Jira, Metabase/SQL, or back-office payment tooling.

Experience setting up or documenting operational processes.

AI fluency: comfort using AI tools (e.g. Claude, ChatGPT) in daily work to analyse data, draft communications, document processes, and automate repetitive tasks. Finom is investing heavily in AI, and you'll help identify where it can improve payment operations.

Interview process

Interview with Talent Acquisition Partner

Assessment stage

Interview with peer (Senior Analyst)

Interview with hiring manager (Team Lead)