Performing Arts-Usher

Job Description

Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues.

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

Key Responsibilities

Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks

Confidently and respectfully address patrons when policies are not being followed before, during, or after performances

Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs

Provide clear directions in accordance with venue safety policies and procedures

Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines

Work nights, weekends, and holidays as required by event schedules

Comprehend, direct, and execute emergency procedures, including venue evacuations

Venues Covered

Team members must be willing and able to work at both venues:

Temple Hoyne Buell Theatre

Ellie Caulkins Opera House

Qualifications & Experience

This position includes strenuous physical and situational demands, including but not limited to:

Ability to comfortably navigate theaters in dark, quiet environments

Ability to work independently and adapt to redeployment as operational needs require

Ability to learn and retain seating layouts within multiple theaters

Strong communication skills with the ability to convey information concisely in time-sensitive situations

Ability to move quickly or run when required during a shift

Ability to perform regular patrols throughout a shift

Tolerance for loud noise and amplified music

Ability to lift and carry a minimum of 25 pounds

Ability to climb stairs and stand for extended periods without sitting

Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines

Ability to operate ticket scanners, including reading and responding to visual and audible prompts

Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification

Ability to open and close doors, including fire doors, following production-specific and safety guidelines

Ability to read and comprehend event tickets, event briefing sheets, and other printed materials

Willingness to perform other duties as assigned based on operational needs

Situational Requirements

Uniform shirts and pants are not provided ; uniform shirts must meet established standards

On-site parking is not free for employees

Employees may park at one of two discounted employee parking locations within walking distance of the Arts Complex

Or park on-site at the full event rate