Pharmacy Driver Part Time

Employment Type:

Part time

Shift:

Rotating Shift

Description:

POSITION PURPOSE

Provides safe, secure, and timely delivery and pickup of medications, supplies, and related pharmacy items for home infusion, enteral nutrition, long term care, and specialty pharmacy patients. Maintains accurate delivery documentation and custody controls. Protects patient privacy and product integrity during transport and delivery. Serves as a primary in person point of contact for patients and caregivers and is the face of pharmacy operations during deliveries, demonstrating professionalism, respect, and a high level of customer service at every interaction.

ESSENTIAL FUNCTIONS

1. Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions. Assists the pharmacist in outpatient prescription services, including retail, specialty pharmacy, home health care, and nursing home services, as assigned by location and role.

2. Completes scheduled delivery routes to patient homes, facilities, clinics, and other authorized locations using safe driving practices and required security procedures.

3. Maintains chain of custody for all items from pickup to delivery, including required signatures, photo documentation if used by the department, and complete delivery records.

4. Verifies delivery destination and recipient using department procedures. Obtains signature proof of delivery when required. Resolves “no answer,” refused delivery, address issues, and other exceptions per procedure and returns items to the pharmacy promptly.

5. Transports medications and supplies in a manner that protects product integrity. Uses required temperature control processes for refrigerated or temperature sensitive medications and documents required checks per procedure. Temperature controlled transport expectations are a common home infusion requirement.

6. Handles items containing patient information in a HIPAA compliant manner. Limits visible PHI on labels and paperwork to what is required. Protects items from loss, theft, or unauthorized access. HIPAA controls are a standard expectation for medical couriers.

7. Transports controlled substances and other high risk medications using required security controls, including secure storage in the vehicle, minimizing stops, and immediate reporting of loss, theft, or suspected tampering per policy.

8. Delivers home infusion medications and supplies and may support basic delivery related paperwork that must be signed at the home or facility when assigned. National pharmacy guidance recognizes drivers may support delivery and initial paperwork collection in home infusion settings.

9. Performs pickups as assigned, which may include returns, recall returns, paperwork, pumps and equipment, and supply pickups from approved sites. Ensures returned items are separated and labeled per procedure and delivered to the correct receiving point in the pharmacy.

10. Immediately reports delivery incidents and safety events, including vehicle accidents, temperature excursions, missing packages, controlled substance discrepancies, and privacy incidents. Completes required incident documentation.

11. Performs daily vehicle safety checks and maintains required vehicle logs, mileage, fuel, maintenance, and cleaning documentation. Keeps the delivery vehicle clean and secured.

12. Uses route optimization tools and follows dispatch instructions to meet delivery windows while maintaining safety and compliance.

13. Provides professional customer service during deliveries. Communicates expected arrival times when instructed. Does not provide clinical counseling. Routes clinical questions to a pharmacist, nurse, or the appropriate team.

14. Supports basic non clinical pharmacy logistical tasks as assigned when not driving, such as staging deliveries, restocking delivery supplies, printing delivery manifests, and organizing totes.

15. Follows applicable requirements for transport of hazardous drugs if the driver is ever assigned to handle or transport hazardous medications. Hazardous drug transport expectations are addressed in USP and related guidance, and should be reflected in your SOPs when applicable.

16. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other Trinity Health and MercyOne policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

• •Must possess a comprehensive knowledge of safe driving practices, delivery logistics, chain of custody documentation, proof of delivery processes, and customer service in a healthcare environment, as normally obtained through a high school diploma or equivalent, and 1 to 3 years of delivery, courier, logistics, or customer facing service experience.
• •Must possess a valid driver’s license and be able to meet organizational standards for driving eligibility, including required motor vehicle record review and insurance requirements.
• •Must obtain and maintain the Iowa Board of Pharmacy Pharmacy Support Person designation and any other state registration required for this position based on assigned duties and service area, within established onboarding timelines, and maintain them throughout employment.
• •Must be comfortable operating in a collaborative, shared leadership environment.
• •Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Work includes driving, loading and unloading, walking to delivery locations, and frequent entering and exiting the vehicle. Must be able to sit for extended periods while driving and tolerate frequent stops, route changes, and time sensitive delivery windows. Working conditions include outdoor exposure during deliveries, including heat, cold, rain, snow, and ice. Must be able to safely use material handling equipment such as a two wheeler/hand truck and, when available, carts or dollies to move supplies, coolers, pumps, and heavy loads.

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• •CONSTANT:
• •Sitting: Driving between delivery locations and return to pharmacy sites.
• •Standing: Loading, unloading, staging deliveries, securing loads, and verifying delivery items and paperwork.
• •Walking: Carrying items to delivery locations and moving loads using a two wheeler/hand truck, carts, or dollies; navigating buildings, stairs, and parking areas.
• •Talking: Communicating with patients, caregivers, facility staff, and pharmacy staff to confirm delivery details and provide required delivery instructions.
• •Hearing: Receiving detailed information through oral communications with co-workers, patients, caregivers, and facility staff, including delivery directions and exception handling.

• •FREQUENT:
• •Reaching: Extending hand(s) and arm(s) to place, retrieve, and secure medication totes, boxes, coolers, and delivery supplies, including loading and unloading from vehicle storage areas.
• •Stooping: Bending body at the waist while loading and unloading the vehicle, securing loads, retrieving items from lower shelves or bins, and placing items at delivery locations.
• •Lifting/Carrying: Raising objects from a lower to a higher position or moving objects horizontally with a typical weight range of 0 to 20 pounds.
• •Fingering and handling: Using fingers and hands to scan items, operate mobile devices, complete proof of delivery docum