Principal, Network Engineering

Exemption Status:

United States of America (Exempt)

$101,277 - $139,256 - $177,234

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

The PBM business is a data-intensive business with much of MedImpact’s value to its clients deriving from the careful organization, processing and availability of applications. As an integral part of the Information Technology Infrastructure group, the Principal, Network Engineering, plays a key, visible role within the MedImpact IT department and in support of Business Operations.

The IT Principal, Network Engineering provides subject matter expertise at the highest technical level within the organization and is called upon to work on multiple concurrent special projects by understanding requirements, problems, performing root cause analysis, researching solutions and guiding IT owners in the implementation of solutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provides individual contribution as well as technical leadership in the following areas:

Identifying & translating ambiguous, unstated and understated business needs into holistic technical solutions

Researches, identifies, plans, evangelizes and socializes appropriate new technologies and technical solutions with IT as well as with business stakeholders

High-level as well as detailed design and specification of technical solutions

Represents MedImpact IT as a technology subject-matter expert internally and externally (with clients & partners) as necessary

Mentors and guides other technical personnel on technology, techniques and best-practices

Assists in MedImpact IT recruitment efforts with candidate-interviews

Identifies, documents and helps protect MedImpact intellectual property where appropriate

Leads “matrixed” teams when necessary without formal supervisory authority within the context of a specific situation or a project. No permanent supervisory functions required

Interfaces with clients to understand needs and concerns, suggests solutions and may manage sensitive customer-relationship situations with patience and maturity

Suggests refinements to current or institutes new IT policies and procedures

Creates, monitors, and maintains a robust company infrastructure that supports application availability and performance by responding internal and external customer requests and assignments from management.

Provides data analysis and troubleshoots networking and application issues.

Assists with related task planning, training and technical direction of other Network Engineers or IT engineers and developers.

Provides technical leadership and advice for the company’s use of networking and related technologies. Provides leadership and guidance on large, complex and cross functional projects and tasks.

Researches and recommends current and trending network technologies that offer the organization ways to improve its level of service to customers and maintains its leading edge over competitors

Assists in the resolution of application performance and availability issues by leveraging the network to provide relevant information to issue resolution. Provides network performance tuning and capacity planning services; leads conversions and upgrades.

Develops documentation for the assessment and automation of repeatable processes.

Drives the development of (and adherence to) network security standards, methods and practices.

Assists in maintaining plans for disaster recovery and failover capabilities and testing.

Maintains security according to company guidelines and works closely with the IT Security team to develop additional robust solutions.

Documents findings and recommendations for use in decision making and further system design.

Provides peer reviews for work produced by Network Engineers, Systems Engineers, and Application Support.

• •Develops, documents, automates, and assesses network administration processes while looking for ways to improve current processes and streamline efforts.
• •Trains others on the IT Network Engineering Team.
• •Acts as a mentor to less experienced Networking staff and/or staff in other IT functiions.

Supervisory Responsibilities

No supervisory responsibilities.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BA/BS Degree;8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience)

Computer Skills

• •Excellent working knowledge of a variety of networking technologies.
• •Efficient troubleshooting skills
• •Thorough knowledge of network communication protocols
• •Hardware architecture, disk arrays, drives and hardware capacity requirements.
• •Oracle relational database architecture, design and maintenance
• •High-level proficiency with relevant software, operating systems, and related technologies such as: Windows, Linux, Checkpoint, Citrix Netscalers, Cisco ACI, and UNIX among others
• •Experience with network design, development, and operational support
• •Strong proficiency in supporting applications from the network perspective and diagnosing performance issues
• •Solid working knowledge of current network technologies and application monitoring tools.

Certificates, Licenses, Registrations

CCIE, AWS/Azure, CompTIA Network+

Other Skills and Abilities

Analytical-thinking, critical-reasoning, and problem-solving skills as applied to complex business technology subject areas

Written, verbal and presentation skills to educate, inform and facilitate decision-making

Planning and organization skills to conceive and execute small projects and work-efforts independently

Demonstrate the ability to initiate and influence change by effectively collaborating with and managing both IT functional areas and business partners in a “matrixed” environment, leveraging informal authority to drive results

Technical trouble-shooting and root-cause analy