Principal Solution Architect - AWS

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Sandcastle Solution Architect – AWS (Pre-Sales)

Position Purpose

The AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.

Key Responsibilities

Lead pre-sales and post-sales customer engagements for SandcastleCX.

Gather business and technical requirements and design end-to-end AWS Connect solutions.

Build and demonstrate Proof of Concepts (POCs) and customer use cases.

Design technical architecture and integration strategies.

Conduct customer enablement sessions, workshops, and platform demonstrations.

Identify cross-sell and up-sell opportunities.

Resolve customer technical concerns and reduce implementation risks.

Collaborate with Sales, Delivery, and Product teams.

Stay current with AWS, AI, Contact Center, and Customer Experience technologies.

Technical Expertise

Amazon Connect solution architecture

AWS Cloud Services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)

AWS AI services (Bedrock, Transcribe, Comprehend)

Infrastructure as Code (Terraform, CloudFormation, CDK)

CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow)

Contact Center platforms (Genesys, Cisco, Avaya, Five9)

Voice and Digital Channel technologies

API integrations and cloud architecture

Network infrastructure fundamentals

Technical presentations and solution demonstrations

Competency

Strong solution architecture and design skills

Customer-facing and consulting experience

Executive-level communication and presentation skills

Pre-sales and technical consulting expertise

Problem-solving and analytical thinking

Team collaboration

Stakeholder management

Ability to translate technical solutions into business value

Experience building enterprise demos and POCs

Technology Stack

Amazon Connect

AWS Lambda

Amazon Lex

Amazon S3

DynamoDB

CloudFormation

AWS CDK

Terraform

Amazon Bedrock

Amazon Transcribe

Amazon Comprehend

Salesforce

Microsoft Dynamics CRM

ServiceNow

Genesys

Cisco Contact Center

Avaya

Five9

Lucidchart

draw.io

Microsoft PowerPoint

Education, Experience & Certifications

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

10+ years of experience in technical pre-sales, solution engineering, or contact center consulting.

5+ years of hands-on experience with Amazon Connect and AWS services.

AWS Professional Certifications (Solutions Architect, Developer, or Specialty) preferred.

Experience designing enterprise contact center solutions.

Experience presenting to executive and technical stakeholders.

Ability to travel up to 30% for customer and partner engagements.