Printer Management Quality Assurance

Job Description:

We are Omnissa!

Omnissa is the first AI-driven digital work platform, delivering flexible, secure, work-from-anywhere experiences. We integrate Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance into a seamless, autonomous workspace. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we're growing rapidly and committed to delivering meaningful impact.

What is the opportunity?

We are seeking a Quality Assurance Specialist to join our System Test under R&D. This high-visibility role is designed for a Subject Matter Expert (SME) at the intersection of Customer Success, Product Engineering, and Quality Strategy for the Omnissa Workspace ONE UEM platform. You will validate that our most complex cross-component workflows—including the growing Printer & IoT device management surface—are resilient, secure, and ready for global enterprise scale.

What You Will Do

• •Customer Flow Orchestration: Lead the “Customer Flow Program” by engaging with Support and Field teams to translate real-world customer use cases into comprehensive validation strategies.
• •Quality Strategy & SME Leadership: Define E2E Test Strategies for major features or architectural shifts, acting as the “Quality Gatekeeper” to eliminate blind spots.
• •Release Stewardship: Own release readiness for key UEM modules—overseeing test pipelines, risk assessment, and providing “Go/No-Go” technical confidence.
• •Continuous Enablement: Create technical playbooks and best-practice guides that empower Support and Solution Engineering teams.
• •Strategic Automation Advocacy: Influence the automation roadmap, leveraging AI-assisted tools and ensuring frameworks reflect real customer workflows.
• •Printer & IoT Fleet Validation: Own end-to-end quality for Workspace ONE's Printer & IoT device management capabilities across both the legacy connector model and the modern MQTT/AWS IoT architecture, from enrollment through decommissioning.

What We Are Looking For

• •UEM/MDM Depth: Deep architectural understanding of platforms like Workspace ONE, Intune, or JAMF—enrollment pipelines, policy engines, compliance state machines, certificate lifecycle, and OS-level MDM protocols.
• •Solution Mindset: Ability to understand how identity, endpoint security, and network configurations interact in hybrid-cloud environments.
• •Cross-Functional Influence: Track record of embedding testability and observability into product architecture during design.
• •Analytical & Communication Skills: Strong RCA skills and the ability to explain complex technical concepts to both developers and customers.

Printer & IoT Management — Role-Specific Skills

• •Enrollment & MQTT Provisioning: Ability to validate printer enrollment via ZPL/OEM provisioning files and MQTT-based staging workflows across manufacturers (e.g., Zebra, and emerging support for Bixolon, Brother, Epson, Honeywell), including auto-discovery and bulk/wireless enrollment scenarios.
• •Certificate Lifecycle Testing: Experience validating device certificate issuance, auto-renewal against a configured Certificate Authority, delivery via AWS IoT, and revocation during un-enrollment (enterprise wipe) flows.
• •Firmware Management Validation: Ability to test firmware push/pull workflows delivered through MQTT or OEM connectors, including OTA-style updates that replace manual OEM tools (e.g., Zebra PPME).
• •Connector-to-MQTT Migration Testing: Familiarity with validating parity and migration paths between the legacy per-OEM connector architecture and the newer MQTT-based model, including device list view migration and backward compatibility.
• •Telemetry & Alerting Pipeline QA: Ability to verify printer/IoT device data (status, firmware version, error states, consumables) flows correctly into Workspace ONE Intelligence via the ETL pipeline, and that resulting alerts and dashboards are accurate.
• •Sampling, Check-In & Escalation Readiness: Understanding of scheduled sampling/check-in sync flows and ability to validate and collect escalation artifacts (device-side logs, IoT service logs, broker logs) for troubleshooting.

What You Will Bring

• •8+ years in hands-on engineering roles (Quality, Platform, Systems Engineering, or Solutions Architecture) in End-User Computing or enterprise SaaS.
• •Leadership experience mentoring others and driving quality initiatives across teams.
• •Curiosity & Systems Thinking with a drive to understand how things work end-to-end.

What You Can Expect

• •Supportive leadership prioritizing clarity, empathy, and growth.
• •Impactful work shaping modern management for millions of devices globally, including the fast-growing printer and IoT device fleet.
• •Competitive salary, comprehensive benefits, and a culture rewarding technical excellence.

Location: India (Bangalore) | Type: Remote / Hybrid / Onsite | Travel: Yes

Education: Bachelor's Degree or equivalent experience.

Omnissa is an Equal Employment Opportunity company committed to providing a work environment free of discrimination and harassment.