Prior Authorization Appeals Specialist

Join Our Team at IVX Health!

IVX Health is seeking a Prior Authorization Appeals Specialist to provide specialized expertise in resolving complex pre-service authorization denials and appeals. This role works closely with providers, payers, Prior Authorization teams, and market partners to navigate payer requirements, coordinate supporting documentation, and help resolve barriers to patient access for medically necessary infusion and injection therapies. The ideal candidate brings strong knowledge of prior authorization and appeals processes, excellent problem-solving skills, and the ability to serve as a resource for complex cases and denial-related workflows.

What You'll Do

Manage Denials & Appeals: Review pre-service authorization denials, determine appropriate next steps, and coordinate reconsiderations, appeals, peer-to-peer reviews, and payer exception requests within applicable timeframes.

Navigate Payer Requirements: Interpret payer policies, medical necessity criteria, utilization management requirements, coverage guidelines, and denial rationales to determine appropriate resolution pathways.

Coordinate Clinical Documentation: Partner with providers and internal teams to obtain letters of medical necessity, clinical notes, supporting records, and other documentation needed to support reconsiderations and appeals.

Resolve Complex Cases: Monitor denial and appeal inventory, conduct required follow-up, escalate complex cases and payer barriers, and serve as a resource for challenging authorization and denial-related issues.

Collaborate Across Teams: Communicate denial outcomes, documentation requirements, and escalation options with providers, market teams, Prior Authorization, Sales, Operations, Contracting, and leadership to support timely case resolution.

Support Quality & Process Improvement: Identify denial trends, recurring payer barriers, and opportunities to improve workflows, reduce preventable denials, and strengthen the accuracy and consistency of authorization processes.

Provide Training & Expertise: Develop and maintain workflows, SOPs, playbooks, and training materials while supporting onboarding, training, and knowledge sharing across the Prior Authorization team.

Work Effectively in a Remote Environment: Maintain productivity, responsiveness, data security, and strong communication while working remotely, adhering to IVX Health policies and performance expectations.

Essential Competencies & Skills

Advanced understanding of prior authorization, medical necessity, denial, reconsideration, and appeals processes.

Ability to interpret and apply payer policies and coverage requirements across complex and non-standard scenarios.

Strong analytical, problem-solving, and critical-thinking skills with exceptional attention to detail and accuracy.

Strong written and verbal communication skills with the ability to effectively collaborate with providers, payers, and internal stakeholders in a remote environment.

Ability to manage a high-volume workload while prioritizing complex and escalated cases.

Proficiency with EMR systems, payer portals, and Microsoft Office applications.

Ability to train, mentor, and serve as a knowledgeable resource to peers.

Strong understanding of commercial and government payer requirements, including Medicare and Medicaid.

Required Education & Experience

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

3–5 years of experience in prior authorization, reimbursement, denial management, appeals, or infusion healthcare required.

Demonstrated experience managing complex authorization or denial-related cases across multiple payer types.

Experience working with commercial and government payers, including Medicare and Medicaid.

Preferred Experience

Experience in infusion or specialty pharmacy prior authorization.

Experience handling complex medical necessity denials and appeals.

Experience developing workflows, SOPs, playbooks, or training materials.

Experience serving as a subject matter expert or resource to peers.

About IVX Health

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.

Guided by Our Purpose

• Mission: To improve the lives of those we care for by redefining the care experience.
• Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
• Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.

Benefits & Perks

Eligible employees may receive:

Medical, Dental, and Vision Coverage

Prescription Drug Coverage and Telemedicine Services

Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options

401(k) Retirement Plan with Company Match

Life, AD&D, and Disability Insurance

Accident, Critical Illness, and Hospital Indemnity Coverage

Fertility and Family Planning Support

Tuition Reimbursement and Certification Assistance

Continuing Education and Professional Development Resources

Employee Assistance Program and Wellness Support

Paid Time Off

Volunteer Time Off and Charitable Giving Match

Employee Referral Bonus Program

Benefits may vary based on employment status and eligibility.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal employment opportunities. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law.

IVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs.

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