Process Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Process Lead based in India.

• This role offers the opportunity to lead and optimize finance and accounting operations within the HRO benefits domain.
• You’ll oversee process quality, turnaround times, service levels, and key performance metrics to ensure consistent delivery.
• The position combines operational leadership, quality assurance, data management, and customer service responsibilities.
• You’ll identify process improvements, address issues proactively, and help maintain high standards of accuracy and compliance.
• You’ll collaborate with stakeholders to support smooth transitions and implement efficient processes.
• The role requires strong analytical and problem-solving skills, along with the ability to work effectively in a flexible, results-oriented environment.
• Experience supporting US retirement or benefits operations will be particularly valuable in this position.