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eClerx

Process Manager

Pune, Maharashtra, India

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hirly's read of this role

Seniority
Lead / management
Country
IN
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Description
  • Roles & Responsibilities:
  • 8+ years (Process Manager) / 12+ years (Senior Process Manager) of experience in KYC, AML, Financial Crime Compliance, Business Analysis, or Regulatory Transformation.
  • Strong understanding of Institutional KYC requirements, including CDD, EDD, Periodic Reviews, Event-Driven Reviews, Financial Institutions, Correspondent Banking, Asset Managers, Funds, Investment Vehicles, Corporates, and Complex Ownership Structures.
  • Proven expertise in gathering, analyzing, and translating business, operational, and regulatory requirements into process flows, functional specifications, user stories, and acceptance criteria, supporting technology-enabled transformation initiatives.
  • Act as the primary liaison between Financial Crime Compliance, Operations, Product, and Technology teams to define and deliver strategic KYC transformation initiatives.
  • Partner and collaborate with Product Managers and AI teams to identify, prioritize, and define Agentic AI use cases across the KYC lifecycle.
  • Support the design of AI-enabled capabilities, including document intelligence, data collection, risk assessment, case summarization, workflow orchestration, and review automation.
  • Conduct process assessments, identify automation opportunities, and define future-state operating models.
  • Lead workshops with Compliance, Operations, Product, and Technology stakeholders to validate requirements and solution designs.
  • Support backlog management, sprint planning, UAT, model validation, pilot testing, and production implementation activities.
  • Understanding of AI governance, human-in-the-loop controls, model explainability, and risk management principles within regulated environments.
  • Strong understanding of KYC target operating models, controls, and risk mitigation processes.
  • Experience working with Agile product development teams.
  • Experience working on automation, GenAI, AI-assisted workflows, Agentic AI, or digital transformation initiatives.
  • Excellent stakeholder management, communication, facilitation, and presentation skills.
  • ACAMS certification preferred.
Original posting on eClerx's site ↗

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