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eClerx

Process Manager

Chandigarh, India

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hirly's read of this role

Seniority
Lead / management
Country
IN
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

PROFILE SUMMARY

  • This could be lateral for SPM or for promotion of PM to SPM position after 6 months excellent performance.
  • Usual eClerx conditions for tenure.
  • Only for employees currently employed in TSX or AM programs at any eClerx location in India.
  • Possess a valid Indian passport or be able to get passport in less than 2 weeks, if selected.
  • Manage large teams including Process Managers, APMs, Team Leaders, and Analysts.
  • Own and deliver on SLAs, KPIs, and business performance targets.
  • Drive customer experience improvements and enhance outcomes.
  • Analyze performance data and provide insights to optimize operations.
  • Ensure effective workforce planning, capacity management, and cost optimization.
  • Monitor and improve team engagement, retention, and leadership development.
  • Perform Bottom Quartile Management.
  • Hold periodic meetings, discuss task delegation and review issues.
  • Conduct team huddles and meetings to discuss operational updates.
  • Build team spirit through group sessions, activities, and projects.
  • Advocate and follow organizational policies and procedures.
  • Ensure all client deliverables met within timelines.
  • Ensure productivity/quality enhancement and process meet all metrics.
Original posting on eClerx's site ↗

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