Product Documentation Writer

Highlights

Location: Portugal, Remote

Language: Russian-speaking team; English fluency required (C1)

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About the Role

Nobody reads documentation for fun — they read it because something in the product isn't obvious yet, and it's on you to close that gap before they give up. As a Product Writer on our Documentation team, you'll own the customer-facing documentation set: the article each release demands, the live articles already published, and the older content that quietly drifts out of date. Product behavior comes from our Russian-speaking product team; you'll go to the source, find out how the product actually works, and write it up in English so a customer can act on it — not just describe a feature, but make sure nothing is left unclear. You won't be handed a finished playbook — you'll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.

Key Responsibilities

Turn a feature spec into a published article that goes live the same day the release ships — no lag between release and publication.

Work directly with our Russian-speaking product team to find out how a feature actually behaves, asking the follow-up questions the spec doesn't answer, then write it in English to the Fundraise Up voice and structure.

Start from an AI draft and do the real work: check each claim against the product, find where the draft doesn't hold up, and edit until no open questions remain.

Own the feedback queue on live documentation — read the report, find the real problem, fix the article, close it out.

Refactor and rewrite older content that no longer meets our editorial standard, as release load allows.

Produce and keep current the screenshots, screen recordings, and short walkthroughs each release needs.

Collaborate with English-speaking colleagues across departments to identify gaps in existing documentation.

At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve.

Skills and Qualifications

Must-have:

3+ years of experience writing technical or product documentation, or tech content.

Proven ability to own documentation end-to-end — you take responsibility for accuracy and clarity, not just for turning in a draft.

Near-native written English (C1/C2): clean, precise prose and a consistent voice across a large set of articles.

Working Russian: enough to source product behavior directly from a Russian-speaking team and press for the detail that's missing, not just translate what you're handed.

Comfortable with technical material: able to read a tech spec, follow basic API behavior, and write about it accurately.

Comfortable producing video: you can record, edit, and ship a clear screen-recorded walkthrough, not just write about one.

Self-sufficient: you apply a standard without hand-holding and improve older work to meet it.

Comfortable in a fast-moving environment where context shifts release to release and priorities can change day to day.

Nice to have:

Deeper experience with REST APIs and developer-facing documentation.

Background in editing — leading or contributing to an editorial process.

Experience in product marketing or UX writing.

Experience working in a bilingual (Russian/English) product or engineering organization.

You'll Thrive Here If You…

You'd rather find out where a draft breaks than ship something that merely looks finished.

You want ownership of a body of work, not a queue of tickets someone else defined.

You default to writing plainly over writing impressively.

You're comfortable holding several unrelated topics in your head on the same day and switching between them without losing accuracy.

You use AI to think faster, not as a substitute for checking your own work.

You'd rather ask one more clarifying question than publish something you're not sure about.

You want a flat structure with no politics — just doing great work with people who care about the same things.

You're in it for sustained, meaningful contribution, not a quick resume line.

Compensation

The compensation range for this role is €3,200 - €3,800 gross per month.

Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.

Perks & Benefits

Private medical insurance for the employee and their family

22 paid vacation days per year

Up to 14 paid public holidays per year

5 company-paid sick leave days

English learning courses.

Relevant professional education.

Gym or swimming pool.

Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.

Co-working.

Remote working.

€50 monthly allowance to cover internet and mobile phone expenses

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.