Product Manager

Department: Industry Services

Team: Managed Services

Location: Atlanta (Hybrid 2-3 days in the office)

Position type: Fixed Term Contract from January to December 2027

About the Team

GSMA Industry Services provide a comprehensive set of services aimed at empowering members, customers, and partners to acquire valuable insights, boost revenue, minimize inefficiencies, and enhance customer satisfaction. We have direct interactions with diverse entities worldwide, spanning telecommunications, insurance, fintech, and government organizations. Our team is characterized by passion, expertise, and diligence, actively advocating for the values outlined below in both internal and external engagements.

What the hiring manager says

“As a global and influential trade association for the connectivity industry, we are continually looking for ways to advance and support the mobile ecosystem, particularly with our suite of Mobile Device Data services trusted by customers globally. This is a great opportunity to enhance and evolve our service portfolio to provide best in class mobile device intelligence.”

Hugo Saboia, Sr. Product Director

About the Role

We are seeking a strategic, and execution‑driven Product Manager to lead the evolution and growth of our device information services portfolio. This role is designed for a product leader who thrives in complex environments, excels at cross‑functional collaboration, and consistently delivers outcomes that advance business, regulatory, and customer objectives.

You will own key product areas that strengthen device traceability, regulatory compliance, fraud and theft prevention, and sustainability initiatives across the mobile ecosystem. Partnering closely with engineering, operations, sales, marketing, and external stakeholders, you will define product strategy, translate customer and market needs into clear roadmaps, and drive end‑to‑end delivery of impactful solutions.

This role offers the opportunity to shape high‑visibility products used across global operators, enterprises, and government agencies. The ideal candidate combines strong product instincts with operational rigor, customer empathy, and the ability to influence teams and decisions in a fast‑moving environment.

Key responsibilities

Own product strategy and roadmap for core device information services, ensuring alignment with business goals, GSMA policies, regulatory requirements, and customer needs

Lead discovery, requirements definition, and prioritization, balancing technical feasibility, operational impact, and commercial value

Drive end‑to‑end execution of new product capabilities, enhancements, and launches, ensuring high‑quality delivery and measurable outcomes

Partner deeply with engineering and operations to define solutions, optimize workflows, and ensure scalable, reliable service performance

Engage with customers and industry stakeholders to gather insights, validate concepts, and identify emerging opportunities

Analyze product performance, market trends, and operational data to inform decisions and continuously improve product effectiveness

Define and document business requirements, user journeys, and operational processes with clarity and precision

Lead launch readiness activities, including testing, enablement, communication, and post‑launch evaluation

Identify and drive process improvements that enhance efficiency, reduce friction, and strengthen product quality

Contribute to commercial strategy, including pricing, packaging, and positioning of device information services

About You

Relevant experience in product management or a related strategic role (telecom, SaaS, data services, operations platforms, or regulated industries preferred)

Proven ability to own and deliver complex products end‑to‑end, from discovery through launch and iteration

Strong strategic thinking with the ability to translate ambiguous problems into structured product plans

Demonstrated success working with cross‑functional teams and influencing without authority

Comfortable engaging with customers, partners, and regulatory bodies to understand needs and shape product direction

Strong analytical skills, with experience using data to drive decisions, measure impact, and refine strategy

Excellent written and verbal communication, including the ability to articulate product concepts to technical and non‑technical audiences

Highly organized, detail‑oriented, and committed to operational excellence

Proactive, self‑directed, and comfortable owning outcomes in a dynamic environment

Interest or experience in mobile devices, telecommunications, fraud prevention, sustainability, or circular economy models is a strong plus

About your skills

• •Delivery
• •Project Management
• •Influence
• •Stakeholder Management
• •Analysis

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Fixed Term Contract (Fixed Term) Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.