Product Manager

About Smartbox:

• We exist to be the go-to companion, empowering everyone to transform their free time into experiences. At Smartbox Group, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves.
• With nearly 15,000 different products across leisure themes — Stays, Wellness, Adventure, Gastronomy — we allow people to enrich their lives with moments of sharing, emotions, and unforgettable memories.
• Present in 11 countries, Smartbox Group employs over 700 people across Europe and works with more than 40,000 trusted partners, including hotels, restaurants, wellness centres, and outdoor activity providers.
• Living more than owning, sharing more than having — this is more than ever a fundamental trend in our society, and it’s exactly what Smartbox offers.

Our Culture:

• At Smartbox, we’re on a mission to unbox our world and unbox the potential of our People. We’re not just building a workplace — we’re cultivating a movement where bold ideas, authentic connections, and real-world experiences redefine what work can be.
• As our teams’ trusted companion on this journey, we empower our people to take ownership, break boundaries, and dive headfirst into challenges that spark growth and impact. Together, we’re creating a culture of daring curiosity, relentless ambition, and transformative purpose — where every team member is driven to experience life,
• experience potential, experience growth, shape their future, and leave a lasting mark on the world around us.

The Role:

We are looking for a Product Manager to join our team. In this role, you will own the end-to-end shopping experience on our platform — discovery, browsing, search, merchandising and the gifting journey — setting a clear vision and commercial roadmap, and embedding AI-driven innovation across the platform in partnership with engineering, design, data and commercial teams.

Key Responsibilities

Platform strategy – define and own the product roadmap for the shopping journey (search, browse, discovery, filtering, recommendations), balancing customer experience with commercial impact.

AI-driven innovation – identify, evaluate and embed AI capabilities across the platform — personalisation engines, smart search and merchandising, generative content, conversion optimisation and intelligent A/B testing — bringing a point of view on what AI can unlock.

Discovery and insight – lead ongoing customer research, competitor analysis and data deep-dives to surface problems worth solving, equally comfortable in a user interview or a dashboard.

Delivery and execution – own the end-to-end product lifecycle from discovery and scoping through development, QA, UAT, launch and post-launch measurement, writing crisp briefs and clear user stories.

Experimentation – build and maintain a rigorous testing culture: defining hypotheses, designing experiments, interpreting results and scaling what works.

Cross-functional collaboration – work closely with eCommerce, marketing, category management, data science and technology to align priorities and drive outcomes.

Performance and reporting – define success metrics for your area, monitor platform KPIs (conversion, AOV, engagement, funnel drop-off) and communicate progress to stakeholders up to leadership level.

About You:

We’re looking for someone who not only has the right skills but also embodies our guiding principles:

The Owner – You take accountability, act with integrity, and treat challenges as opportunities.

The Ambitious Maverick – You bring bold ideas, challenge the status quo, and are unafraid to take smart risks.

The Radical Optimist – You maintain a solutions-focused mindset, inspiring others with your positivity and resilience.

The Connector – You build authentic relationships, foster collaboration, and create space for diverse voices to thrive.

Skills & Experience:

Experience:

5+ years of product management experience, with at least 2 years focused on eCommerce or transactional digital platforms.

Proven track record of shipping customer-facing features that had measurable commercial impact.

Hands-on experience with A/B testing and experimentation platforms (e.g. VWO, Optimizely, or similar).

Experience working in agile environments with cross-functional engineering and design teams.

• Familiarity with eCommerce platforms, analytics tools and data querying.
• AI & Technology

Practical experience using or integrating AI/ML capabilities into a product — whether personalisation, search, content generation, or automation.

A curious, informed perspective on how generative AI and LLM-based tools can be leveraged to improve customer experience and team efficiency.

• Comfort working with data science teams to define requirements for ML-driven features and evaluate their outcomes.
• Ways of working

Strong analytical instincts — you make decisions with data, not just instinct.

Excellent written and verbal communication; you can tailor your message for an engineer, a marketer, or a C-suite stakeholder.

High ownership mentality — you follow through, escalate when needed, and take responsibility for outcomes not just outputs.

A collaborative, low-ego style — you bring people with you.

Nice to have:

Experience in gifting, travel, eCommerce, or marketplace eCommerce.

Exposure to multi-market or multi-language platform management.

Familiarity with headless or composable commerce architectures.

Experience using AI tools (e.g. Claude, ChatGPT, Cursor) to accelerate your own productivity — writing, research, analysis, documentation.

What We Offer:

Hybrid work: 2–3 remote days + 20 days abroad per year

Essentials: health cover, pension, taxsaver benefit, extra leave

Flexible benefits: personalize with health, wellbeing & learning options

D&I commitment: parental leave, Inclusive Day, gender equity in rewards

L&D Support: Study Assistance and Study Leave

Unbox Your World: Take 1 day leave per year as short notice (YOLO!) + paid sabbatical after 5 years

Transparency: clear, fair salary bands and career levels