Product Manager

Job Description:

The Product Manager/Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.

Roles and Responsibilities:

• •Create new metrics to measure customer insights, as needed
• •Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
• •Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
• •Push for solutions that test boundaries of industry trends and anticipate customer needs
• •Set priorities for multiple projects
• •Ensure front-end product design is successful
• •Ability to write scripts for demos and demonstrate onstage product features
• •Identify patterns in complex datasets and develops practical modes

How you'll make an impact

• •Develop a global product domain strategy (project level)
• •Plan product launches considering the overall product/tech roadmaps, retail industry and calendar anticipated customer reactions, etc.
• •Driving product lifecycle from requirement definitions, research, ux/ui designs, establishing KPIs, technical specs, development, to launch activities and post-launch metrics analysis and iterations.
• •Create opportunity assessments and global ROI calculations for proposed strategies in their domain
• •Identify corner cases astutely
• •Steer technical designs toward architectural patterns and high reliability
• •Understand and manage risks and dependencies
• •Deliver high-quality products with upfront risk assessments and mitigation strategies
• •Lead data analysis for their domain
• •Evaluate global impact by creating a hypothesis, executing tests, and analyzing results

Who you'll be working with

• •Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
• •Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
• •Collaborate across boundaries to build strategic relationships and achieve common goals
• •Work collaboratively with Business Team and manage expectations of scope and requirements

Required Skills Sets:

• •6+ years of product management experience in a Ecommerce industry and exposure to AI (Retail/ ecommerce is mandatory)
• •Strong retail/eCommerce product experience, covering customer-facing digital journeys and omnichannel/O2O experiences connecting digital with in-store operations.
• •Experience with conversion and digital merchandising optimization, including booking/purchase funnels, personalization, recommendations, pricing, promotions, and experimentation.
• •Experience with loyalty, customer lifecycle, and post-purchase experiences, including rewards, vouchers, customer accounts, lifecycle communications, and Customer Care tooling.
• •Comfortable owning platform and integration-heavy products, including configurable platforms, APIs, third-party/vendor integrations, catalogs, and cross-system data flows.
• •Strong end-to-end product ownership, working across UX, Engineering, Analytics, Marketing, Loyalty, Store Ops, Customer Care, Legal, Security, and other business teams.
• •Experience in taking a product from ideation to execution and successful delivery.
• •Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
• •Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
• •Excellent technical skills
• •Excellent written and verbal communication skills, including an engaging presentation style
• •Experience in communication to VP and C+ level: Tech, Business, Finance/Corp

Good to Have:

• •Familiarity with programming languages
• •Define product strategy by connecting the dots
• •Make product decisions without ambiguity in collaboration with the team
• •Manage important stakeholders across the organization while leading initiatives
• •Decision-making and accountability/ownership is critical
• •One point of executive customer engagement for a large portfolio
• •Contribute effectively outside your comfort zone