Product Manager — Service of Process

• About ABC Legal Services
• ABC Legal Services is proud to be the national leader in service of process . We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead , acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

ABC Legal is a tech-forward, tech-enabled legal services business — we use technology to power a core operational service, not the other way around. We're hiring a Product Manager to help own one or more of our Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain.

Reporting directly to the CTO as a Product Manager, you will own discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability — not backlog grooming and engineering coordination. You'll work directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strong at delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC.

Why This Job Is Interesting

Every job we run is a physical-world logistics problem — get a real person to a real address, at a time they'll actually be there. Our product has to serve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county.

We're also further into production AI than almost anyone in this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support. You'll help decide where that belongs in the product and where it doesn't. Process serving is one of the most analog, paper-bound corners of legal services with county-by-county rules, physical proof of service, workflows that haven't changed in decades. We intend to be the company that rebuilds it around AI first, not the one playing catch-up in five years. You'll help decide what "AI-native" actually means for our business.

Key Responsibilities

Own your product area end to end

Own outcomes, not just output, for your area of the Service of Process product line like the APIs and integrations our largest clients build against, and the proprietary platform behind job assignment, routing, task management, and evidence chain, as well as the customer web portal and our field mobile app.

Set and defend the priority order. Decide what gets built, what waits, and what we stop doing

Maintain a rolling roadmap that survives contact with reality: sequenced, tied to business outcomes, revised openly when the evidence changes.

Run your own discovery

Get into the field. Ride along with process servers, sit with the operations teams who work jobs all day, and watch customers use the product.

Run structured discovery with customers — interviews, win/loss input, support themes, usage data — and turn it into a written point of view about what to build and why.

Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughput determines whether we can deliver it.

Turn insight into shipped software

Write the requirements: crisp problem statements, success criteria, edge cases, and the operational and legal constraints that apply by jurisdiction

Own the backlog for your team(s) within our SAFe cadence: features and stories, acceptance, iteration planning, and PI planning.

Work directly and daily with mobile, web, and backend engineering. Break work into releasable increments, unblock decisions fast, and make tradeoff calls

Own launch readiness end to end: rollout plan, internal enablement, support readiness, migration and backfill, and a defined rollback path.

Own release quality for your area. We have no separate QA team: you decide what needs testing and to what depth, shape the test approach, and coordinate the business owners and operations partners who validate the work in their own domain.

Make the go/no-go call, and confirm after release that what shipped does what the requirements said and that the customer and operational outcomes you predicted show up in production.

Partner with Operations as a first-class customer

Treat internal operations as a product surface with real users and real cost. Tooling that saves an ops team minutes per job compounds across hundreds of thousands of jobs

Find where automation, better routing, or better decision support removes manual work — and quantify what that work is worth before committing to it

Ship AI into the product responsibly

ABC runs AI in production today across service validation, evidence review, document handling, and operational decision support. Own where AI belongs in your product area

Define the accuracy bar, the human-review path, and the failure behavior for every AI-assisted feature before it ships. Default to advisory; earn the right to automate by clearing a threshold you set in advance.

Hold AI features to the same outcome accountability as everything else: measured agreement with the qualified human who would otherwise make the call.

Measure, and be accountable to the measurement

Define the success metric for every initiative before it ships, and name the dashboard where it will be watched.

Pull your own numbers. You'll have direct access to our analytics environment and reporting to decide what worked and what didn’t and act on it

Manage risk and compliance

Understand the regulatory and evidentiary texture of this business: jurisdiction- specific service and filing requirements, chain-of-evidence integrity, proof of service standards, and the handling of sensitive case and party data.

Identify compliance and operational risk early and design around it — a product decision that creates a defect in a proof of service is a legal problem, not a bug.

Ensure changes clear the appropriate cross-functional review before release.

What We’re Looking For

4–7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g. mobile + web, or a field/consumer app backed by a core platform).

Demonstrated track record of running your own discovery and turning it into shipped requirements — not just executing a spec you were handed.

Comfortable working directly with engineering across mobile, web, and backend teams simultaneously.

Hands-on backlog ownership in a scaled agile environment — writing and accepting work, running iteration planning, and participating in quarterly planning. SAFe specifically is a plus; scaled agile of some kind is expected.

Experience with B2B APIs, integrations, or platform products — versioning, developer-facing documentation, integration partners, enterprise technical requirements. This is where the role is most likely to center.

Comfortable with data. You can pull your own numbers and build your own view rather than waiting on an analyst. SQL is a plus, not a requirement.

Evidence that you've raised the product bar around you — introduced a discovery practice, moved a team from output to outcomes, or influenced peers and leaders who don't report to you. This role carries a change mandate, not just a delivery mandate.

Experience owning release quality withou