Product Operations Manager - Atomic Spectrometry (Woodbridge, ON)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Product Operations Manager - Atomic Spectrometry (Woodbridge, ON)

Location(s)

Woodbridge

Job Description

The Product Operations Manager sits within the Atomic Spectrometry team. This role is the operational engine of the product line; addressing every quality issue, supply chain disruption, customer escalation, and procurement challenge so that the Strategic Product Manager can remain focused on strategy and NPIs without interruption.

Location: On site Monday-Friday in our Woodbridge, Ontario office.

Escalation Management

• •Serve as the primary point of contact for all quality escalation issues, from production defects, field failures, and customer complaints; triaging, owning, and driving to resolution
• •Manage cross-functional escalation resolution involving Quality, Service, Manufacturing, and Customer Support teams
• •Maintain a live escalation tracker and provide regular status reporting to the VP Product Line and Senior Director
• •Escalate to the Strategic Product Manager only when an issue has direct roadmap or lifecycle implications

Supply Chain & Capacity

• •Own supply chain issue resolution for the product line: parts shortages, lead time problems, supplier quality issues
• •Provide capacity planning inputs and production schedule visibility to support AOP and NPI planning
• •Monitor inventory health, backlog, and on-time delivery performance in partnership with Supply Chain and Operations

Procurement & Sourcing Support

• •Coordinate with R&D and the procurement team on supplier qualification, RFQ processes, and vendor management for the product line
• •Support “make vs. buy” decisions and cost improvement initiatives by providing product-line context and requirements
• •Manage vendor relationships and performance tracking for key product line suppliers

Sustaining Engineering Coordination

• •Prioritize and manage the sustaining engineering backlog in partnership with R&D: bug fixes, component changes, regulatory updates.
• •Own the triage process for field-reported product issues that require engineering investigation
• •Ensure sustaining engineering resources are allocated to the highest-impact issues

Cross-functional Coordination

• •Act as the product line's operational liaison with Quality, Manufacturing, Supply Chain, Service, and Customer Support functions
• •Represent the product line in operational review meetings and escalation forums
• •Provide operational data and insights to support AOP planning and quarterly business reviews

Basic Requirements

• •Bachelor’s degree in Engineering, Operations, Supply Chain, Chemistry, or a related field
• •Minimum 5 years of experience in product operations, supply chain, quality management, or related functions in a high-tech or scientific instrumentation environment
• •Strong understanding of quality management systems and escalation processes
• •Experience working cross-functionally with Quality, Manufacturing, Supply Chain, and Customer Support teams
• •Excellent organizational and project management skills - comfortable managing multiple open issues simultaneously

Preferred Characteristics

• •Experience with analytical instrumentation or laboratory equipment products
• •Familiarity with SAP or similar ERP systems
• •Experience with sustaining engineering processes and backlog management
• •Strong data analysis skills - ability to track, trend, and report operational metrics
• •Demonstrated ability to drive issues to closure in complex, matrixed organizations

The annual compensation range for this full-time position is $100,000.00 to $122,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.