hirly
Sign inGet started free

Vori

Product Support Engineer

USA

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Vori first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.5M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
US
Work mode
Remote-friendly
First seen by hirly
11 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively.

Key Responsibilities:

Provide technical support and troubleshooting assistance to clients using our POS solutions.

Diagnose software, hardware, and network issues, working towards timely resolutions.

Act as a liaison between clients and the development team to communicate technical issues and feature requests.

Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service.

Assist in testing and validation of software updates, ensuring compatibility and performance.

Monitor system performance and provide recommendations for optimizations and enhancements.

Train clients and internal teams on new product features and best practices.

Collaborate with cross-functional teams to improve product usability and overall customer experience.

Stay current with emerging technologies and industry trends to continuously improve support services.

Qualifications & Requirements:

3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry.

Strong understanding of POS systems, payment processing, and network configurations.

Proficiency in troubleshooting software and hardware issues, including databases and APIs.

Excellent analytical, problem-solving, and communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Experience with ticketing systems and remote troubleshooting tools.

Original posting on Vori's site ↗

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job