Product Support Specialist

Product Support Specialist

Night shift · On-site, BGC Taguig ·

About the job

Our customers are dental labs. When something goes wrong, they want one person who understands the problem, fixes it, and keeps them informed. That’s this job.

Our AI chatbot handles the simple questions. What it can’t answer comes to you — and you fix it yourself when you can. Open the logs, work out what’s wrong, apply the fix or a workaround. Get the customer moving first, understand why it broke after.

What we’re looking for

You’ve supported customers of a software product, in writing and live. You’re comfortable with the technical basics — restarts, reading logs, working a ticket queue. Deep engineering experience isn’t needed; Jester will train you on the platform.

You’re calm and honest under pressure. You say what you know, what you don’t, and when the next update is. You don’t guess.

And you notice things before anyone tells you.

Worth knowing

This is a night shift role, on-site in BGC. Our customers are in North America and Europe, so their working day is our overnight.

Our documentation is thin. Part of this job is writing down what doesn’t exist yet.

You’ll report to Jester in Manila for the technical side and work with Matis in Canada on how we talk to customers.

We're not a chaotic place to work, but we are serious. We need someone who takes the call, makes the decision, and follows it through until it stops happening.