Production Operations Manager

Application Deadline:

10/01/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Position Summary

The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's transition toward an A2030-aligned Silent-Ops operating model. Reporting directly to the Line of Technology Operations (LTO) leadership team, this role is accountable for modernizing production operations through automation, predictive monitoring, self-healing capabilities, Agentic AI, and end-to-end operational governance.

The successful candidate will provide strategic leadership to improve service reliability, reduce operational toil, accelerate incident prevention, and establish a highly automated, scalable, and resilient production support model.

Key Responsibilities

Production Operations

• •Lead support for critical applications and infrastructure.
• •Ensure adherence to established service level agreements (SLA`s).
• •Proactive monitoring and rapid incident resolution, root cause analysis
• •And continuous service improvement to maintain high availability, stability and operational resilience.

Silent-Ops Strategy & Operational Excellence

• •Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
• •Develop and execute transformation roadmaps aligned with A2030 automation and operational excellence objectives.
• •Drive reduction of manual intervention through automation, orchestration, and intelligent operational processes.
• •Establish operational KPIs and governance frameworks to measure Silent-Ops maturity and business outcomes.

Automation & Predictive Operations

• •Champion proactive environment management through predictive alerting, observability, and data-driven operational insights.
• •Partner implementation of automated resolution capabilities to prevent incidents and minimize service disruptions.
• •Identify operational inefficiencies and drive continuous improvement initiatives across production environments.
• •Partner with engineering and platform teams to integrate automation into operational processes.

Agentic AI & Self-Healing Platforms

• •Lead development and operationalization of self-healing and auto-remediation solutions leveraging Agentic AI technologies.
• •Drive adoption of intelligent workflow automation to accelerate incident detection, diagnosis, and resolution.
• •Establish governance, controls, and performance metrics for AI-driven operational capabilities.
• •Evaluate emerging technologies and industry best practices to continuously enhance operational effectiveness.

Leadership & Stakeholder Management

• •Provide strategic leadership to multidisciplinary operations and engineering teams.
• •Collaborate with senior technology leaders to align operational transformation initiatives with enterprise objectives.
• •Drive cross-functional engagement across application, infrastructure, cloud, platform, and security teams.
• •Present progress, risks, and outcomes to executive leadership and governance forums.

Risk & Governance

• •Strengthen end-to-end operational governance, service management, and accountability frameworks.
• •Ensure compliance with enterprise policies, risk controls, and audit requirements.
• •Drive operational resilience, service availability, and continuous improvement initiatives.
• •Lead major incident reviews and identify opportunities for automation and operational optimization.

Qualifications & Experience

• •Must have bachelor’s degree in computer science or information technology
• •8+ years of hands-on experience supporting and managing enterprise infrastructure environments in large scale, mission critical organizations.
• •Extensive experience administering and trouble shooting Windows ( 2016, 2019, 2022, 2025) and Linux Operating Systems
• •Strong expertise in infrastructure platforms including virtualization technologies, Containerization technologies, Compute, Storage, Networking, Active Directory, DNS, DHCP, Enterprise Back up, recovery and high availability solutions.
• •10+ years of experience in Production Operations with strict uptime, availability, and reliability
• •Experience with Monitoring, Observability, and incident management. Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles.
• •Proven experience leading large-scale operational transformation and automation initiatives.
• •Strong understanding of cloud platforms, observability, monitoring, automation frameworks, and modern production support practices.
• •Experience implementing self-healing, auto-remediation, AI-driven operations (AIOps), or Agentic AI capabilities.
• •Demonstrated ability to influence senior stakeholders and drive enterprise-wide change.

Other:

• •Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• •Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• •Attracts, retains, and enables the career development of top talent.
• •Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• •Provides strategic input into business decisions as a trusted advisor.
• •Manages complexity across business value, technology and interaction models.
• •Recommends and implements solutions based on analysis of issues and implications for the business.
• •Identifies emerging issues and trends to inform decision-making.
• •Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• •Helps determine business priorities and best sequence for execution of business/group strategy.
• •Acts as the prime subject matter expert for internal/external stakeholders.
• •Monitors and tracks performance, and addresses any issues.
• •Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• •Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• •Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
• •Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
• •Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• •Supports deployment activities, managing implementation issues to resolution.
• •Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• •Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
• •Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• •Collaborates and engages with the appropriate areas across the bank.
• •Develops or helps to develop the knowledge assets required for the operation.
• •Promotes adherence to standards and industry best practices.
• •Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• •Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
• •Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• •Opera