Production Support Analyst

• Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
• Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
• Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.

Position Overview

The Production Support Analyst role provides second and third-line technical and software support for critical production environments.

Key Responsibilities

• •Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.
• •Train first level support when possible
• •Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
• •Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
• •Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
• •Create SQL scripts/stored procedures to update critical data due to software gaps.
• •Proactively track system health, job processing, and integrations to prevent downtime.
• •Provide timely updates to business units, operations teams, and leadership on critical incidents.
• •Ensure systems, workflows, and update requests align with ULH’s security, compliance, and data governance requirements.
• •Coordinate and perform system upgrades in a test environment.

Qualifications

Education & Experience

• •Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).
• •2–4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.

Technical Skills

• •Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.
• •TMW Suite TMS knowledge a plus.
• •Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.
• •Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).

Soft Skills

• •Strong problem-solving skills with the ability to prioritize and shift priorities quickly.
• •Excellent communication and collaboration with technical and non-technical stakeholders.
• •Detail-oriented with strong documentation and organizational skills.
• •Ability to work independently.
• •Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.

Why Join ULH?

• •Be part of a growing, publicly traded logistics company with national reach.
• •Opportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.
• •Collaborative environment with career growth and development opportunities.
• •Competitive salary, benefits, and 401(k)