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Infosys

Production Support

Hyderabad, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
27 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities

Experienced in Java and .NET Production Support, handling incident resolution, application monitoring, root‑cause analysis, and performance issues while ensuring system stability and SLA compliance. Strong expertise in ITIL‑aligned Problem and Incident Management, including trend analysis, permanent fix implementation, and continuous service improvement.

Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace, Splunk, and CA‑ESP, with hands‑on experience in proactive monitoring, alert management, log analysis, and workload automation. Skilled in CA‑ESP / Workload Automation for job scheduling, batch processing, failure handling, and dependency management in critical production environments.

Experienced in Big Data Production Support integrated with ITSM processes, supporting high‑volume, mission‑critical systems. Demonstrated ability in Major Incident Management, coordinating cross‑functional teams, ensuring effective communication, rapid restoration of services, and post‑incident reviews.

Strong working knowledge of SQL and AWS services, with hands‑on production support experience in the Banking Domain, adhering to regulatory, security, and compliance standards. Adept at working in 24x7 support environments, ensuring high availability, reliability, and operational excellence.

Education

Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

Original posting on Infosys's site ↗

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